Overnight Guest Service Officer Job at Four Seasons (Sydney)

Porter

Highly active front of house position involving logging requests, assisting gues...

Location

Australia , Perth

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Organized, proactive and enjoys working with the public and in a team environment
Must have the flexibility to work on a rotating roster including public holidays and weekends as well as regular early morning and evening shifts and occasional overnight shifts
Hold a valid manual driver's license
Experience in a similar role preferred but not essential
Knowledge of manual handling procedure advantageous
Australian working rights
Availability to work 30hours+ per week

Job Responsibility

Logging requests
Assisting guests with luggage
Assisting with transportation needs
Providing general information
Delivering amenities and other items to guest rooms
Greeting every guest and delivering personal and instinctive guest experiences
Valet park guest cars
Maintain the cleanliness standards of the Hotel driveway
Assist with other projects as requested by Shift Leaders and Managers
Uphold Westin standards as well as the hotel's policies and procedures

What we offer

Generous accommodation and Food and Beverage discounts for Associates, family and friends across all Marriott International properties worldwide
Associate recognition programs
Discounted CBD parking
World class training programs
Strategic career development opportunities
Access to EAP services
Hourly rate + penalties applicable + super

Overnight Ambassador

The Overnight Supervisor oversees the direction and administration of Front Offi...

Location

United States , Back Bay

Salary:

31.28 USD / Hour

The 'Quin House

Expiration Date

Until further notice

Requirements

At least 3-5 years of progressive hospitality or guest facing experience
Security and/ or overnight experience preferred
Service oriented with professional presentations skills
Proven ability as a leader in a team environment, embraces ownership, accountability, and responsibility for the team’s work
Excellent oral and written communication skills
Detail oriented, excellent prioritization, time management, organizational and follow up skills
Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
Open availability and flexibility to work according to the needs of the business
Strong computer skills and proficiency with Microsoft Office Suite
High School Diploma or equivalent, Bachelor’s Degree Preferred

Job Responsibility

Oversee the direction and administration of Front Office, Rooms Reservations and Housekeeping departments
Ensure the safety and security of the facilities and overnight guests
Represent The Quin brand
Support the department in achieving the operational and financial goals
Maintain the facilities in accordance with The Quin standards
Ensure high member and guest satisfaction
Provide leadership and instill a culture and work environment based upon respect
Provide opportunities for staff to learn, grow and develop their abilities through training
Understand all policies, procedures, standards, specifications, guidelines for The Quin House
Maintain rooms inventory controls including room accommodation and rate management

Parttime

New

Guest Service Manager (Nights)

We’re looking for a confident and hands-on Guest Service Manager (Nights) to lea...

Location

United Kingdom , Swindon

Salary:

27200.00 GBP / Year

Kew Green Hotels

Expiration Date

May 21, 2026

Requirements

Experience in a senior guest service or operational role (e.g. Front Office Manager/Supervisor, Duty Manager or similar)
Strong leadership and communication skills, with the ability to motivate and develop a team
A passion for delivering exceptional guest experiences, with the ability to anticipate needs and resolve issues confidently
Proactive and resourceful, able to make sound decisions independently
Good commercial awareness, with an understanding of hotel KPIs and cost control
Confidence using systems and technology to support operations and reporting
Calm and reliable, particularly in high-pressure or challenging situations
A genuine love of people and creating positive guest experiences

Job Responsibility

Managing overnight operations including cash handling, reporting and handovers, while ensuring outstanding service is delivered to guests throughout the night
Providing full guest services where practical, including bar service, room service and guest support
Carrying out all Night Audit procedures accurately and in line with expectations
Being a visible and reassuring presence for guests, creating confidence and trust during overnight stays
Engaging with late arrivals and overnight guests, building relationships and adapting your approach to meet individual needs
Taking ownership of guest concerns and resolving issues effectively, ensuring follow-up where required
Conducting regular security and safety checks, maintaining a secure environment for guests, colleagues and the hotel
Ensuring full compliance with health, safety, hygiene and fire regulations at all times
Leading, coaching and developing the night team to deliver consistent service excellence and reflect our values and culture

What we offer

Career development through fully funded apprenticeships and our internal development programme
Discounts on hotel stays and a variety of major retailers, restaurants and days out
Free use of our gyms, pools, and leisure facilities
24/7 access to wellbeing, financial, and legal support
Monthly service charge

Fulltime

!

Front Office Guest Service Manager

Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge H...

Location

United Kingdom , Hamilton

Salary:

Not provided

Aimbridge Hospitality EMEA

Expiration Date

May 31, 2026

Requirements

Prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service
excellent communication and interpersonal skills to effectively manage staff and interact with guests
ability to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner
strong leadership and organisational skills to effectively recruit manage and motivate staff members
ability to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently
good understanding of hotel software and systems, including property management systems (Hilton PEP), booking engines, and customer relationship management (CRM) tools
ability to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data
passionate about providing an exceptional guest experience and living through our brand standards

Job Responsibility

Leading the guest services team and ensuring guests receive exceptional service throughout their stay
overseeing front desk operations
managing reservations
handling guest complaints
ensuring the cleanliness and maintenance of guest rooms and public areas
managing departmental budgets
recruiting and training staff
developing and implementing guest service policies and procedures
maintaining strong relationships with guests and upholding the hotel’s reputation for excellent customer service
occasionally working night shifts as Night Manager, overseeing hotel operations during overnight hours, including managing the front desk, performing night audit procedures, monitoring security and safety protocols, responding to guest requests and complaints, and supervising overnight staff

What we offer

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Flexible working opportunities
Paid breaks
Starting salary above national minimum wage
Access to hotel gym facilities
Career and lifestyle breaks – Allowing you to take time off for key life events
Free staff parking

Fulltime

Resort Assistant Manager

The Resort Assistant Manager oversees the Front Desk operations and acts as the ...

Location

Thailand , Surat Thani

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Must have existing work authorization to work in the country of Thailand
Proven experience in a similar role within a luxury hotel or resort
Excellent communication, problem-solving, and guest service skills and a strong team player
Excellent personal presentation and interpersonal skills
Proficiency in hotel management software and systems
Warmth, care and genuine enthusiasm when dealing with guests and internal customers
Commitment to upholding Four Seasons Service and Culture standards
Ability to handle multiple tasks and remain calm under pressure
Ability to function effectively in an unsupervised environment

Job Responsibility

Effectively communicates all details to relevant department of seamless execution. Prepare the welcome card and personalized amenities
Deliver a personalized, memorable and unique experience to the designated guests. Welcome and meet guests upon arrival and escort them to the villa as well as connect with guest during stay and upon departure
Assist guest in all inquiries in connection with resort services. Is fully knowledgeable of all resort facilities, operations hours, key contact personnel, in-house events, directions as well as fire, safety and emergency procedure
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Actively offer service beyond guest’s expectation and ensure a memorable and personalized stay
Resolve guest complaints and find opportunities to recognize and personalize the service experience for all guests
Handle multiple tasks (Reception, Cashier, Concierge and Operator). Assist the team and buggy driver during crunch time
The ability to quote and be familiar with room and rate availability for current and future dates
The ability to accept reservations, changes and cancellations in the absence of reservations staff
The ability to select and block rooms for arriving guests

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Overnight Bell/Garage Attendant

Reporting to the Guest Services Manager, the Bell/Garage Attendant provides a me...

Location

Australia , Sydney

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a guest-facing hospitality or customer service role preferred
Valid Australian driver's license
Physically able to lift and move luggage up to 23kg (50 lbs)
Strong communication skills and a guest-first attitude
Availability to work overnight shifts, weekends, and public holidays

Job Responsibility

Greet arriving guests during overnight hours and assist with luggage handling and room escorting
Provide valet parking services when required, ensuring safe and efficient vehicle handling
Maintain cleanliness and order in the lobby and hotel entrance overnight
Deliver guest amenities and handle messages with accuracy and discretion
Support hotel security by monitoring guest areas and reporting unusual activity
Assist guests with transportation needs, directions, and overnight concierge requests
Coordinate luggage pulls for early morning departures and prepare for peak guest movement
Liaise with Front Office and Security teams to support smooth overnight operations
Uphold Four Seasons standards of service with professionalism and warmth

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Access to an employee recognition program and wellness initiatives
Career progression opportunities within a global luxury hotel network

Parttime

Hotel Night Auditor

As a Night Auditor, you’ll play a vital role in delivering exceptional guest exp...

Location

United States , Houston

Salary:

Not provided

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Must be able to work overnight, 11 PM – 7:30 AM
Previous hotel experience in the position of night audit, front desk agent, guest services or similar service role, is required, preferably with a full-service hotel
Excellent communication skills: ability to effectively communicate with guests and restaurant staff alike, both verbally and written
Solid understanding of guest service behaviors and excellent interpersonal skills
able to effectively interact with guests and hotel staff with empathy, patience, tact and professionalism
Knowledgeable of accounting principles and ability to compute complex mathematical data
strong mathematical and calculator skills are a must
Solid experience using a computer and complex software systems, with ability to perform tasks in multiple systems, seemingly at the same time
Knowledgeable in Microsoft Office Suite programs, with experience using Word, Excel, and Outlook, as well as familiar with hotel reservation programs such as FS-PMS
Able to easily adapt to unexpected changes and prioritize tasks successfully

Job Responsibility

Be the warm and welcoming face of our hotel overnight
Greet guest immediately upon arrival, register guests, assign rooms and provide room keys
Be a source of knowledge for the guests for everything about the hotel, its amenities, and the local area
Prepare and complete end-of-day audits and reports
Reconcile and audit financial figures, daily transaction postings, audit documents and receipts from previous shifts for accuracy
Research and resolve discrepancies
Provide exceptional customer service by being engaging and taking sincere interest in the guest following Marriott brand guest service standards
Enter and manage guest and staff communications in computer systems, update guest profiles, resolve concerns professionally, and document follow-up to ensure guest satisfaction
Continuously maintain up-to-date knowledge on room availability, room types, available amenities, and rates, as well as available guest upgrade options
Control and secure cash and cash equivalents for property according to cash handling policy and procedures

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Fulltime

New

Guest Service Expert

The Westin Perth is looking for our next Guest Service Expert - Part Time. Our j...

Location

Australia , Perth

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Competent with Word, Excel, PowerPoint and software packages
Competent with OPERA Software or similar
Passion for delivering energetic customer service
Positive attitude and an electric personality
Articulate and confident in English language
To have ability to smile on the phone
Passionate about a career in hospitality management
Australian Working Rights

Job Responsibility

The check in and check out of hotel guests
Maintaining guest accounts
Taking reservations when required
Assisting with all guest enquiries and directing internal and external phone calls
Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department
Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance
May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system
Create guest moments and follow up with guest to ensure their request has been resolved to their satisfaction
You will have to rotate to cover some of our overnight shifts

What we offer

Parental leave
Birthday leave
Long service leave portability across all 30 Marriott Brands
Travel & stay benefits including eligibility into our Bonvoy loyalty program
Incentive, recognition, and wellbeing programs
Excellent career growth and learning opportunities
Access to Employee Assistance Programs

Parttime

Overnight Guest Service Officer

Four Seasons

Location:
Australia , Sydney

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 05, 2026

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Overnight Guest Service Officer

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Location:Australia , Sydney

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:May 05, 2026

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Job Posted:
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