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Four Seasons Logo Four Seasons · Hospitality and Tourism

Overnight Guest Service Officer

Australia, Sydney · Job Posted May 05, 2026
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Job Description

Part Time Overnight Guest Service Agent - Step into the world of Four Seasons Hotel Sydney, where personalised, world-class service meets timeless elegance. We are seeking a confident and service-driven part time Overnight Front Desk Agent to join our Front Office team and ensure a warm, professional welcome for every guest - no matter the hour. As an Overnight Front Desk Agent, you will be the key point of contact during the night shift, responsible for providing seamless check-ins and check-outs, handling guest requests with care, and maintaining the security and efficiency of our overnight operations. Your calm presence, attention to detail, and guest-focused approach will ensure every guest feels cared for and supported, even in the quietest hours.

Job Responsibility

  • Provide professional, welcoming service to all guests arriving or departing during overnight hours
  • Manage the check-in and check-out process efficiently, accurately, and in line with Four Seasons standards
  • Handle guest inquiries, requests, and issues with empathy, efficiency, and discretion
  • Assist with nightly audits, financial reporting, and end-of-day procedures
  • Monitor guest activity and ensure the safety, privacy, and comfort of all guests overnight
  • Communicate effectively with other departments to coordinate early departures, special requests, and next-day preparations
  • Maintain a tidy and organised front desk and lobby area

Requirements

  • Previous experience in Front Office or a customer-facing role (preferably in hospitality or luxury environments)
  • A calm and composed demeanour with the ability to work independently during night shifts
  • Strong problem-solving and multitasking skills, with attention to accuracy and detail
  • Excellent communication and interpersonal abilities
  • Flexibility to work overnight shifts, including weekends and public holidays
  • A genuine passion for guest service and a warm, professional attitude
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