Overnight Guest Service Agent Job at Four Seasons (Boston)

Guest Service Agent - Night

The Guest Service Agent – Night plays a vital role in delivering highly personal...

Location

Italy , Venezia

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience within a luxury hotel or high-end hospitality environment (minimum 1 year preferred)
Ability to support luggage handling when required
Excellent interpersonal and communication skills with the ability to build genuine guest connections
Strong customer-service orientation and cross-cultural sensitivity
A guest-centric mindset with strong understanding of personalization and emotional engagement
Confidence interacting with guests in multiple languages, both verbal and written
Strong organizational and multitasking skills with the ability to remain calm and detail-oriented in a fast-paced environment
Passion for delivering intuitive, memorable, and personalized luxury experiences
Fluency in English and Italian is required
additional languages are considered a strong advantage

Job Responsibility

Welcome guests during night operations, provide room escorting, and ensure a seamless arrival and departure experience
Handle all guest interactions across multiple channels including in person, phone, email, and chat in a professional and engaging manner
Respond promptly to guest requests and inquiries, ensuring personalized and high-quality service at every touchpoint
Engage with guests throughout the property, offering guidance, assistance, and tailored recommendations for hotel outlets and curated local experiences
Manage reservations and guest requests across the entire guest journey, including restaurant bookings, transportation arrangements, and concierge-style support
Maintain accurate guest profiles by recording preferences, interactions, and follow-up actions within Four Seasons systems
Support smooth overnight hotel operations through effective coordination with other departments
Assist operational teams during peak periods to ensure continuity of service and exceptional guest satisfaction
Handle service recovery situations with empathy and professionalism, taking ownership of guest concerns and ensuring appropriate resolution and follow-up
Contribute to operational planning by organizing guest information, coordinating requests, and supporting internal briefings and communication

What we offer

Competitive salary and comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at Four Seasons properties worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Fulltime

Guest Service Agent

First impressions are everything! As a Guest Service Agent, you will take care o...

Location

Canada , Edmonton

Salary:

23.48 - 24.48 CAD / Hour

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Previous front desk/reception experience a strong asset
Must have effective communication skills
Knowledge of Microsoft Windows XP an asset
Knowledge of Micros PMS/Opera an asset
Must have a good command of the English language
Hotel/Hospitality degree or diploma an asset
Available for shift work including weekends and holidays
Must be legally eligible to work in Canada
May be required to work on holidays, weekends, overnights and other non-day shifts

Job Responsibility

Provide effective, fast service in a friendly manner
Check in and out hotel guests according to standards and policies
Answer incoming calls
Monitor for special rates and billing arrangements
Ensure the highest level of guest satisfaction by addressing concerns promptly
Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing, and distribution thereof
Keep front desk organized, tidied, and sanitized up to ALL Safe policies
Ensure front desk is stocked with essential material
Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards

What we offer

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health (up to $5,000/year) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities

Parttime

Bilingual Guest Service Agent

Located in the heart of Canada's capital next door to the Parliament Buildings, ...

Location

Canada , Ottawa

Salary:

25.57 CAD / Hour

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Fluent in both official languages (English and French) is a requirement
Previous Front Desk Agent experience in a similar environment
Excellent verbal and written skills
Must have the ability to handle cash effectively and accurately
Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
Active listener, self-starter
Able to make decisions and take initiative
Ability to type 40 words per minute
Positive and pleasant attitude
Able to work alone

Job Responsibility

Provide outstanding service to our internal and external guests
Assist with tour check-ins and greet the tour guide and groups when required
Generate reports for other departments in the hotel
Key member of crisis & emergency team
Register and checkout hotel guests
Act as an ambassador of Fairmont Château Laurier
Greet, check in and settle guest accounts while ensuring all service standards are followed
Assist Leadership in performing daily duties
Available evenings, weekends and holidays
Available to work overnight shift, when required

What we offer

Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Full rate of pay of $25.57/hour

Parttime

Overnight Guest Services Agent

Four Seasons Hotel London at Tower Bridge is looking for an Overnight Guest Serv...

Location

United Kingdom , London

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Current, clean driving license in the UK/EU
Excellent personal presentation and interpersonal skills
Warm welcoming smile, a positive attitude and be knowledgeable about the local area
This individual must be able to lift heavy objects and be comfortable withstanding all weather conditions
Excellent communication as well as guest contact and organization skills
All Overnight Guest Services Agent applicants must hold the Right to Work in the UK

Job Responsibility

Ensure our guests are well looked after from the start
Ensure that all guest’s arrivals and departures are swift and complete
Ensure seamless service on the Overnight Shift

Fulltime

New

Passenger Service Agent

The Passenger Service Agent is responsible for assisting guests with travel need...

Location

United States , Redmond

Salary:

19.12 - 21.37 USD / Hour

Alaska Air Group

Expiration Date

July 09, 2026

Requirements

Minimum of 1 year of customer service or community service experience
Strong written and verbal communication skills
Ability to juggle multiple tasks in a fast-paced environment
Ability to learn and operate a computerized reservation system
Typing speed of at least 25 WPM
Ability to consistently lift 50 pounds
Must be able to stand for long periods of time
Must be able to bend, stoop, squat, reach and grasp
Ability to perform basic mathematics
Ability to work a flexible schedule including nights, weekends and holidays

Job Responsibility

Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights)
Ensure cabin accommodations
Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage
Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests
Process and secure guest luggage
Enter and maintain delayed or damaged luggage claims using a data entry system
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction
Perform other duties as assigned

What we offer

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Parttime

!

New

Ramp & Customer Service Agent

Location

United States , Kalispell

Salary:

19.37 USD / Hour

Alaska Air Group

Expiration Date

July 07, 2026

Requirements

Strong written and verbal communication skills
Ability to juggle multiple tasks in a fast-paced environment
Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
Ability to learn and operate a computerized reservation system
Typing speed of at least 25 WPM
Ability to consistently lift 50 pounds
Must be able to stand for long periods of time
Must be able to bend, stoop, squat, reach and grasp
Ability to perform basic mathematics
Ability to work a flexible schedule including nights, weekends and holidays

Job Responsibility

Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment
Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing)
Performs aircraft grooming and security searches
Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests)
Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage
Loads and offloads luggage and cargo with the use of conveyor belts
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction

What we offer

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Parttime

New

Ramp & Customer Service Agent

The Ramp & Customer Service Agent is responsible for above and below wing tasks ...

Location

United States , Belgrade

Salary:

21.72 USD / Hour

Alaska Air Group

Expiration Date

July 08, 2026

Requirements

Strong written and verbal communication skills
Ability to juggle multiple tasks in a fast-paced environment
Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
Ability to learn and operate a computerized reservation system
Typing speed of at least 25 WPM
Ability to consistently lift 50 pounds
Must be able to stand for long periods of time
Must be able to bend, stoop, squat, reach and grasp
Ability to perform basic mathematics
Ability to work a flexible schedule including nights, weekends and holidays

Job Responsibility

Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment
Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing)
Performs aircraft grooming and security searches
Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests)
Process and secure guest luggage
Files and maintains luggage claims as necessary including damaged, delayed and pilferage
Loads and offloads luggage and cargo with the use of conveyor belts
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction
Performs other duties as assigned

What we offer

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Parttime

!

Passenger Service Agent

The Passenger Service Agent is responsible for assisting guests with travel need...

Location

United States , Boise

Salary:

19.10 USD / Hour

Alaska Air Group

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills
Ability to juggle multiple tasks in a fast-paced environment
Ability to learn and operate a computerized reservation system
Typing speed of at least 25 WPM
Ability to consistently lift 50 pounds
Must be able to stand for long periods of time
Must be able to bend, stoop, squat, reach and grasp
Ability to perform basic mathematics
Ability to work a flexible schedule including nights, weekends and holidays
Ability to participate in paid training that may require overnight travel

Job Responsibility

Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights)
Ensure cabin accommodations
Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage
Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests
Process and secure guest luggage
Enter and maintain delayed or damaged luggage claims using a data entry system
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction
Perform other duties as assigned

What we offer

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Parttime

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Overnight Guest Service Agent

Job Description

Job Responsibility

Requirements

What we offer

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