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Overnight Guest Service Agent

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Four Seasons

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Location:
United States of America , Boston

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

31.89 USD / Hour
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Job Description:

Join our Forbes Five-Star team and take your career to the next level at Four Seasons Hotel One Dalton Street, Boston! We are seeking individuals who are passionate about hospitality to join our Front Office team as a Part Time Overnight Guest Service Agent!

Job Responsibility:

  • Check in guest in an efficient and friendly manner, using guest name whenever possible
  • Assure that guest is assigned type of room requested and the correct rate is charged
  • Arrange for luggage to be delivered to guest room and issues correct keys to the guest
  • Check out guest at end of stay and ascertain guest satisfaction
  • Collect keys, posts late charges and presents bill upon check out
  • Settle bill accurately through credit card or cash transaction
  • Maintain a balanced bank assigned by the hotel
  • Email the guest regarding any late charges processed to their account after their check-out (when proper email is available)
  • Make change, cashes checks, exchanges foreign currency
  • Reconcile all transactions at the close of each shift and to cash out
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Ability to work, weekend, nights and holidays

Requirements:

  • High School Degree preferred
  • 2 Years in a front desk role or 2 years’ luxury customer service experience necessary
  • Requires reading, writing and oral proficiency in the English language
  • Must already be legally permitted to work in the United States
What we offer:
  • 401(k) Retirement Matching Plan
  • Ability to experience our hotels as a guest through the Employee Travel program
  • Highly competitive salaries and incentives
  • Paid Sick Time Off
  • Complimentary Employee Meals

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Parttime
Work Type:
On-site work
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