Overnight Guest Experience Expert, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Overnight Guest Experience Expert at The Westin Melbourne is focused on assisting guests during check-in and check-out, handling inquiries, managing reservations, and building strong guest relationships. The role involves operational tasks, cash handling, and being well-versed in the hotel and local area to ensure a wellness-focused experience for guests.

Job Responsibility:

Rise with us and assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries, engage and inspire guests through each guest experience
Support the front office team in general operational tasks
Take guest reservations and perform cash handling & credit card responsibilities
Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings

Requirements:

Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Able to work overnight shifts

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Additional Information:

Job Posted:
October 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Overnight Guest Experience Expert