Overnight Guest Experience Coordinator

• Serve as the primary overnight contact for guest needs, requests, and inquiries
• Provide a warm and polished welcome for late arrivals, including check-in assistance, luggage support, escorting guests to accommodations, and reviewing property amenities and scheduled activities
• Support after-dinner guest service, including bar service, shuttle transportation, deliveries, and special requests
• Respond promptly and professionally to guest concerns related to room amenities, fireplaces, technology, comfort, or property services
• Conduct regular property walks to ensure presentation, cleanliness, safety, and security standards are maintained
• Communicate and document overnight activity, guest requests, preferences, and concerns for the daily operations meeting
• Support Dining with guest transportation at the conclusion of dinner service and assist with light late-night food or snack preparation as needed
• Answer phone lines and assist with basic guest, reservation, and property information requests
• Update guest profiles with preferences, notes, and service details to help personalize future stays
• Provide shuttle service, deliveries, and support for special events, seasonal activities, and operational needs

• Genuine passion for hospitality and a commitment to providing exceptional guest care
• Professional, polished, and gracious communication style
• Ability to work independently with strong judgment, discretion, and follow-through
• Calm, resourceful, and solution-oriented approach to guest needs and operational challenges
• Strong attention to detail and ability to manage shifting priorities
• Comfortable working overnight hours with periods of both quiet and high activity
• Ability to lift up to 40 pounds and work on varied terrain and in changing weather conditions
• Valid driver’s license with a clean driving record
• High school diploma or equivalent required
• Previous experience in hospitality, guest services, food and beverage, recreation, or luxury service preferred

Previous experience in hospitality, guest services, food and beverage, recreation, or luxury service preferred

• Complimentary life insurance
• 401(k) retirement plan with employer match
• Paid holidays and sick time
• Employee Assistance Program (EAP) with confidential support and resources
• Daily staff meal
• Training, professional development, and tuition assistance
• Employee referral bonuses
• Exclusive dining and lodging privileges