Overnight Front Desk Job at Four Seasons (Scottsdale)

New

Overnight Front Desk Agent

Location

United States of America , St. Louis

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent personal presentation and interpersonal skills
Outgoing personality and a can-do approach to any task
Good problem solving ability and proficiency in Hotel property management systems
Work Authorization and fluency in reading, writing, and spoken English is required
Continuous standing for 8 hours a day
Previous hospitality experience in a similar role is ideal

Job Responsibility

Ensure guests have a smooth arrival and departure experience
Welcome and register hotel guests, explaining accommodations and establishing credit or method of payment
Check guests out of the hotel, preparing and explaining the bill
Respond to a wide variety of guest requests by assessing needs and adding personal recommendations to achieve maximum customer satisfaction
Comply with all Four Seasons’ policies
Responsible for night audit procedures of the front office

What we offer

Lucrative salary
Excellent benefits package including Medical, Dental, Vision and 401K with employer matching starting at 30 days
Time off plans starting at day of hire
Opportunity to be part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives
Promotion of diversity in the workplace
Complimentary employee meals and beverages
Tuition reimbursement

Fulltime

Overnight Front Desk Receptionist

Four Seasons Hotel New York is seeking an Overnight Front Desk Receptionist with...

Location

United States of America , New York

Salary:

39.14 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent interpersonal and verbal skills
Good problem solving ability
Fluent in reading, writing and spoken English language skills
Previous front office experience is preferred
Must be able to work overnights
Prior New York experience is preferred
Prior experience with Opera and Micros computer systems is an additional plus

Job Responsibility

Seamless registration and cashiering service for our guests
Handle various guest requests, inquiries, and issues
Responsible for the follow up of such circumstances

What we offer

Competitive Salary
Competitive Medical and Dental Packages
Excellent Training and Development Opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
TransitChek- Pre-tax Commuter Program
401k Retirement
Gym and Parking Discounts

Fulltime

Overnight Front Desk Receptionist

Location

United States of America , Boston

Salary:

32.85 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

High School Degree preferred
2 Years in a front desk role or 2 years’ luxury customer service experience necessary
Requires reading, writing and oral proficiency in the English language
Must already be legally permitted to work in the United States

Job Responsibility

Check in guest in an efficient and friendly manner, using guest name whenever possible
Assure that guest is assigned type of room requested and the correct rate is charged
Arrange for luggage to be delivered to guest room and issues correct keys to the guest
Check out guest at end of stay and ascertain guest satisfaction
Collect keys, posts late charges and presents bill upon check out
Settle bill accurately through credit card or cash transaction
Maintain a balanced bank assigned by the hotel
Email the guest regarding any late charges processed to their account after their check-out (when proper email is available)
Make change, cashes checks, exchanges foreign currency
Reconcile all transactions at the close of each shift and to cash out

What we offer

Hourly Rate: $32.85
MATCHED 401(k) Retirement Plan after 1 year
Paid Sick Time Off
COMPLIMENTARY and DISCOUNTED Employee Travel program after 1 year around the world
COMPLIMENTARY daily Employee Meals
DISCOUNTED Parking and Public Transportation
COMPLIMENTARY Laundry

Parttime

Overnight Front Desk Receptionist

Welcomes and registers hotel guests, explaining the accommodations and establish...

Location

United States of America , Maui

Salary:

33.53 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

One year previous luxury hotel experience, preferably in the front office/reservations/concierge departments.
Ability to read, write and English.

Job Responsibility

Welcomes and registers hotel guests
explaining the accommodations and establishing credit or method of payment
Checks guest out of the hotel
preparing and explaining the bill
Responds to a wide variety of guest requests
accurately assessing the guest needs and requests
adding personal recommendations and touches
achieving maximum customer satisfaction
complying with all Four Seasons’ policies
Handles all guest interactions with the highest level of hospitality and professionalism

What we offer

Competitive salary & wages
Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
Excellent Training and Development opportunities
Learning & Development Subsidy
Many career opportunities within the hotel and to other Four Seasons
Employee Travel Program
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meal and Paid Meal Break

Fulltime

Part Time Overnight Front Desk Agent

From our dazzling location in the heart of Miami, we offers both our staff and o...

Location

United States , Miami

Salary:

Not provided

Accor

Expiration Date

Until further notice

Requirements

Bachelor's Degree preferred. High School Diploma or equivalent required
One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel
Ability to work overnight
An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred
Enter and locate work-related information using computers and/or point-of-sale systems
Ability to spend extended lengths of time viewing a computer screen
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork

Job Responsibility

Actively welcome, greet, and check guests in
Inform guests with a savvy knowledge of the hotel, its services, the city, and local 'happenings'
Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up
Differentiate between guest types and handle them in the appropriate manner
Follow up on all arrivals using the prescribed procedure
Deal with all guest requests, accidents, and/or thefts promptly
Update and maintain the reception handover book
Ensure guest privacy and security
Ensure the correct procedure and policy standards are adhered to
Ensure all necessary supplies are available for the front desk

Parttime

Overnight Front Desk Agent

The Overnight Front Desk Agent assists guests with all aspects of their arrival ...

Location

United States of America , Teton Village, Wyoming

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Must be willing to work a flexible schedule (evenings, weekends, overnight, holidays)
Candidates must have excellent personal presentation and interpersonal skills
Ability to lift up to 40lb
Must possess legal work authorization in the United States
Fluent in English
Valid driver's license

Job Responsibility

Handle guest inquiries, requests, and complaints in a professional and timely manner
Perform nightly audits, reconcile accounts, and prepare daily financial reports
Answer phone calls, take reservations, and manage booking systems
Maintain a clean, organized, and presentable front desk area
Coordinate with housekeeping and maintenance staff for guest needs or emergencies
Respond to emergencies or unusual situations, following company protocols
Ensure accurate record-keeping of guest information and transactions
Provide basic concierge services such as directions, recommendations, or transportation arrangements
Assist guests with all aspects of their arrival and departure experience
Assist the overnight Front Office Manager with administrative duties

What we offer

Discounted housing available
Employee Travel Program
Medical, dental and vision insurance for you and your family
5 Weeks PTO
Retail, spa and F&B discounts
Free Employee Cafeteria meals
Free uniform dry cleaning
Discounted/transferable ski passes
Free ski storage

Fulltime

Overnight Front Desk Supervisor

The Overnight Front Desk Supervisor is an essential member of the Rooms division...

Location

United States of America , Chicago

Salary:

27.55 - 29.05 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Two-years luxury hotel experience
Strong supervisory skills including decision making, communication, deductive reasoning and problem solving
Exceptional communication skills and command of English language
Completion of Post-Secondary Education in Hospitality or related field
Strong Customer Service, Multi-tasking, and Communication Skills
Knowledge of Opera Property Management System
Responsive to constructive feedback from hotel leadership
Candidates must have valid work authorization for the U.S.

Job Responsibility

Supervises overnight shift at the Front Desk
Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Works closely with the staff from all departments to assure that standards are being met
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
401(k) Retirement Plan including Employer Matching Program
Inclusive and diverse employee engagement & recognition events all year-round
Exclusive discount and travel programs with Four Seasons
Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

Fulltime

Overnight Front Desk Agent

The Overnight Front Desk Associate is the face of AvantStay and our boots on the...

Location

United States , Laguna Beach

Salary:

25.00 - 28.00 USD / Hour

AvantStay

Expiration Date

Until further notice

Requirements

Guest First attitude towards hospitality including an insatiable need to create great experiences
Broad range of technology experience including different property management systems
Excellent communication skills - ability to communicate with a broad range of stakeholders
Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience
A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment as well as independently
Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping
Strong analytical, strategic, and collaborative skills
Comfortable working in a very fast-paced environment
A perfectionist, attentive to all the details
Focused, hard-working and willing to do what it takes for us to reach the next stage

Job Responsibility

Conduct live check-ins for our arriving guests. You are often the first impression and face of the company
Receive, organize and stock deliveries of housekeeping and operational supplies
Lift, move, unpack and do the more unglamorous sides of organization of the office and storeroom
Guide guests through the AvantStay experience, ensuring they have an amazing first impression
Stay in constant communication with the field team with updates on guest’s arrivals and requests
Utilize our technology to release check in instructions and close out Live Check-In cases in Salesforce
Assist with inventory duties such as preparing items for the field team, receiving deliveries, and tracking linen/consumables use
Maintain and organize gathering spaces including office, and surrounding area

What we offer

Generous company-sponsored insurance (medical, dental, vision, life, etc.)
Flexible paid time off
Complimentary and discounted stays at AvantStay properties
Pre-tax retirement savings plans offered via Betterment
Paid parental leave
Parking provided for employees
Fitness reimbursement
Cell phone reimbursement

Fulltime

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Overnight Front Desk

Job Description

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