Overnight Front Desk Supervisor

• Supervises overnight shift at the Front Desk
• Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
• Works closely with the staff from all departments to assure that standards are being met
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

• Two-years luxury hotel experience
• Strong supervisory skills including decision making, communication, deductive reasoning and problem solving
• Exceptional communication skills and command of English language
• Completion of Post-Secondary Education in Hospitality or related field
• Strong Customer Service, Multi-tasking, and Communication Skills
• Knowledge of Opera Property Management System
• Responsive to constructive feedback from hotel leadership
• Candidates must have valid work authorization for the U.S.

Additional language preferred but not required

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Inclusive and diverse employee engagement & recognition events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals