Overnight Front Desk Supervisor Job at Four Seasons (Chicago)

Overnight Front Desk Supervisor

The Overnight Front Desk Supervisor is an essential member of the Rooms division...

Location

United States of America , Chicago

Salary:

27.55 - 29.05 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Two-years luxury hotel experience
Strong supervisory skills including decision making, communication, deductive reasoning and problem solving
Exceptional communication skills and command of English language
Completion of Post-Secondary Education in Hospitality or related field
Strong Customer Service, Multi-tasking, and Communication Skills
Knowledge of Opera Property Management System
Responsive to constructive feedback from hotel leadership
Candidates must have valid work authorization for the U.S.

Job Responsibility

Supervises overnight shift at the Front Desk
Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Works closely with the staff from all departments to assure that standards are being met
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
401(k) Retirement Plan including Employer Matching Program
Inclusive and diverse employee engagement & recognition events all year-round
Exclusive discount and travel programs with Four Seasons
Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

Fulltime

Front Desk Supervisor

Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and drive...

Location

United States of America , Santa Fe, New Mexico

Salary:

23.49 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

2+ years of hospitality supervisory experience
Preferably in a luxury hospitality environment with at least 1 year in Front Desk + Overnight Auditing
Proficiency in hotel property management systems (Opera preferred)
Bilingual - English and Spanish - preferred
Ability to stand/move behind the desk and around the hotel for the entire shift
Flexible schedule - availability to work evenings, weekends, nights, and holidays

Job Responsibility

Manage Front Desk operations and team members, ensuring a smooth and pleasant guest experience from arrival through departure
Oversee labor and expenses, prioritizing exceptional service while maintaining budgetary guidelines
Serve as a confident problem solver, delivering the highest level of hospitality
Accommodate special requests when possible, resolve guest concerns, and assist with all service inquiries
Utilize multiple computer systems to process check‑ins and check‑outs, run daily reports, and select and block rooms for upcoming arrivals
Lead the training and development of Front Desk Agents, including procedures for check‑in/check‑out, cash handling, night audit functions, and guest interaction with a focus on conflict resolution
Create staff schedules and manage payroll for the Front Office team
Train and motivate staff to upsell, leading incentive programs to drive revenue
Provide support throughout the Rooms Division as operational needs arise

What we offer

Free and discounted stays at 135 Four Seasons locations worldwide
Global growth opportunities
Food & beverage and spa discounts
Free employee meals
Complimentary employee parking
Comprehensive training & development
401(k) Retirement Plan
PTO + sick leave pay
Medical benefits, including parental leave
A culture that breeds success and rewards

Fulltime

Overnight Front Desk Receptionist

The Overnight Front Desk Receptionist welcomes and registers hotel guests, expla...

Location

United States of America , Naples, Florida

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school education or equivalent experience
Average reading, writing, and oral proficiency in the English language
Experience in guest service preferred

Job Responsibility

Be part of the opening team
Checks in guest in an efficient and friendly manner
Checks out guest at end of stay
Maintains a balanced bank assigned by the hotel
Assist with Pre-Arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD
Handles all guest interactions with the highest level of hospitality and professionalism
Utilizes a variety of computer systems to check guests in and out
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
Works harmoniously and professionally with co-workers and supervisors
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff

What we offer

Lucrative salary
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace
Complimentary employee meals and beverages
Tuition reimbursement

Fulltime

Front Desk Supervisor

The position will supervise a given shift within the Front Desk. Directs staff t...

Location

United States of America , Miami

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Experienced in Front Office or Guest Experience position, or equivalent within hospitality
Excellent phone and interpersonal skills
Ability to multitask and have a passion for service and hospitality
Experience using computer systems including
Opera and willing to accept assignments on as need basis, in order to promote team work
Flexibility to work early mornings, evenings, weekends and holidays
This position will cover 2 overnight shifts
US work authorization is required

Job Responsibility

Supervise a given shift within the Front Desk
Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Checks guest out of the hotel, preparing and explaining the bill
Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Inclusive and diverse employee engagement events all year-round
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)

Fulltime

Overnight Front Desk Agent

POSITION SUMMARY: Check figures, postings, and documents for accuracy. Record, s...

Location

United States

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Check figures, postings, and documents for accuracy
Record, store, access, and/or analyze computerized financial information
Control and secure cash and cash equivalents for property according to cash handling policy and procedures
Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables
Audit statistical, financial, accounting, auditing, or payroll reports and tables
Audit and reconcile all revenue postings
Follow all company safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager
maintain awareness of undesirable persons on property premises

Fulltime

Overnight Assistant Front Desk Manager

Entry level management position that is responsible for leading and assisting wi...

Location

United States , Houston

Salary:

25.77 - 28.37 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and building mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Understands employee positions well enough to perform duties in employees' absence
Handles employee questions and concerns
Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager
Supports daily Front Desk shift operations

Fulltime

Front Desk Receptionist

Welcomes and registers hotel guests, explaining the accommodations and establish...

Location

United States of America , Naples, Florida

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school education or equivalent experience
Average reading, writing, and oral proficiency in the English language
Experience in guest service preferred

Job Responsibility

Be part of the opening team
Checks in guest in an efficient and friendly manner
Checks out guest at end of stay
Maintains a balanced bank assigned by the hotel
Assist with Pre-Arrival emails
Handles all guest interactions with the highest level of hospitality and professionalism
Utilizes a variety of computer systems to check guests in and out
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
Works harmoniously and professionally with co-workers and supervisors
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff

What we offer

Lucrative salary
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace
Complimentary employee meals and beverages
Tuition reimbursement

Fulltime

Front Desk Receptionist

Four Seasons Hotel Seattle is looking for a Front Desk Agent who shares our pass...

Location

United States of America , Seattle

Salary:

25.24 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Preferred experience in a luxury hotel in Front Office and/or Concierge, Guest Services responsibilities
Knowledge of the city, activities, and restaurants
Willing to experience various restaurants and/or activities in the city to gain more knowledge of venues
Works harmoniously and professionally with co-workers and supervisors
Ability to multi-task in a high-volume environment
Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems
Excellent written and verbal grammar and composition skills
U.S. work authorization is required for this position

Job Responsibility

Checks in guest in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested and the correct rate is charged
Arranges for luggage to be delivered to guest room
Issues correct keys to the guest
Actively shares with the guest the exclusivity of hotel services, enhanced room product offerings and the unique food and beverage options at Goldfinch Tavern in order to maximize the guest’s in-house experience
Checks out guest at end of stay
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel
Makes change, cashes checks, and exchanges foreign currency

What we offer

13 Days Paid Time Off + 10 Paid Holidays/year
Medical, Dental, & Vision Insurance
401K Retirement Savings Plan, plus Employer Match Program
Complimentary Room Nights and Discounted Rates
Complimentary Meals in our Employee Cafeteria
Complimentary Uniform Care & Dry Cleaning
Employee Assistance Program
Investment in your Wellbeing
Paid Parental Leave & Short-Term Disability
Life Insurance

Fulltime

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