Overnight Front Desk Receptionist Job at Four Seasons (New York)

Overnight Front Desk Receptionist

We are seeking an Overnight Front Desk Receptionist (Part Time), an exciting opp...

Location

United States of America , Nashville

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous Front Desk or Front Office experience preferred, ideally in a luxury hotel environment
Ability to work overnight shifts is required
Strong communication and interpersonal skills
Proven ability to remain composed under pressure and adapt to a dynamic environment
Detail-oriented with strong problem-solving abilities
Team player with a passion for delivering exceptional service
Proficiency in English (reading, writing, and speaking)
Excellent computer skills, including Microsoft Excel
knowledge of OPERA PMS or similar systems preferred
Familiarity with the Nashville area is an advantage

Job Responsibility

Welcome and register hotel guests, explain accommodations, and establish payment methods
Check guests out efficiently, preparing and explaining billing details
Respond to guest requests with warmth and accuracy, adding thoughtful recommendations to enhance each stay
Assist guests pre-arrival and in-house with personalized arrangements, including local tours, dining reservations, transportation, and other experiences
Handle packages, faxes, messages, and mail in a timely manner
Communicate effectively with guests through in-person interactions, phone, email, and the Four Seasons chat system
Utilize multiple systems including OPERA PMS, Concierge software, and guest recognition tools to ensure a seamless experience
Resolve guest concerns promptly and professionally, always seeking to turn moments of service recovery into memorable experiences
Maintain updated local knowledge of Nashville’s best restaurants, attractions, and cultural experiences to make personalized recommendations
Perform additional tasks and projects as assigned by management

What we offer

Competitive salary and comprehensive benefits package
Excellent training and development opportunities to help you master your craft
Inclusive and dynamic employee culture where you are encouraged to be your authentic self
Employee discounts for stays at any Four Seasons property worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Employee Assistance Program and 401(k) retirement plan
Ongoing employee engagement and recognition programs

Parttime

Overnight Front Desk Receptionist

Location

United States of America , Boston

Salary:

32.85 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

High School Degree preferred
2 Years in a front desk role or 2 years’ luxury customer service experience necessary
Requires reading, writing and oral proficiency in the English language
Must already be legally permitted to work in the United States

Job Responsibility

Check in guest in an efficient and friendly manner, using guest name whenever possible
Assure that guest is assigned type of room requested and the correct rate is charged
Arrange for luggage to be delivered to guest room and issues correct keys to the guest
Check out guest at end of stay and ascertain guest satisfaction
Collect keys, posts late charges and presents bill upon check out
Settle bill accurately through credit card or cash transaction
Maintain a balanced bank assigned by the hotel
Email the guest regarding any late charges processed to their account after their check-out (when proper email is available)
Make change, cashes checks, exchanges foreign currency
Reconcile all transactions at the close of each shift and to cash out

What we offer

Hourly Rate: $32.85
MATCHED 401(k) Retirement Plan after 1 year
Paid Sick Time Off
COMPLIMENTARY and DISCOUNTED Employee Travel program after 1 year around the world
COMPLIMENTARY daily Employee Meals
DISCOUNTED Parking and Public Transportation
COMPLIMENTARY Laundry

Parttime

Overnight Front Desk Receptionist

The Overnight Front Desk Receptionist welcomes and registers hotel guests, expla...

Location

United States of America , Naples, Florida

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school education or equivalent experience
Average reading, writing, and oral proficiency in the English language
Experience in guest service preferred

Job Responsibility

Be part of the opening team
Checks in guest in an efficient and friendly manner
Checks out guest at end of stay
Maintains a balanced bank assigned by the hotel
Assist with Pre-Arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD
Handles all guest interactions with the highest level of hospitality and professionalism
Utilizes a variety of computer systems to check guests in and out
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
Works harmoniously and professionally with co-workers and supervisors
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff

What we offer

Lucrative salary
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace
Complimentary employee meals and beverages
Tuition reimbursement

Fulltime

Overnight Front Desk Receptionist

We are looking for a passionate Overnight Front Desk Receptionist who strives fo...

Location

United States of America , Maui, Hawaii

Salary:

33.05 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

High School education or equivalent experience
One-year previous luxury hotel experience, preferably in the front office/reservations/concierge departments
Ability to read, write and English

Job Responsibility

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Checks guests out of the hotel, preparing and explaining the bill
Responds to a wide variety of guest requests by accurately assessing the guest’s needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Employee Discount for stays at any Four Seasons worldwide
Excellent Training and Development opportunities
Complimentary Dry Cleaning of Employee Uniforms
Complimentary Employee Meals

Fulltime

Front Desk Receptionist

Four Seasons Hotel Seattle is looking for a Front Desk Agent who shares our pass...

Location

United States of America , Seattle

Salary:

25.24 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Preferred experience in a luxury hotel in Front Office and/or Concierge, Guest Services responsibilities
Knowledge of the city, activities, and restaurants
Willing to experience various restaurants and/or activities in the city to gain more knowledge of venues
Works harmoniously and professionally with co-workers and supervisors
Ability to multi-task in a high-volume environment
Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems
Excellent written and verbal grammar and composition skills
U.S. work authorization is required for this position

Job Responsibility

Checks in guest in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested and the correct rate is charged
Arranges for luggage to be delivered to guest room
Issues correct keys to the guest
Actively shares with the guest the exclusivity of hotel services, enhanced room product offerings and the unique food and beverage options at Goldfinch Tavern in order to maximize the guest’s in-house experience
Checks out guest at end of stay
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel
Makes change, cashes checks, and exchanges foreign currency

What we offer

13 Days Paid Time Off + 10 Paid Holidays/year
Medical, Dental, & Vision Insurance
401K Retirement Savings Plan, plus Employer Match Program
Complimentary Room Nights and Discounted Rates
Complimentary Meals in our Employee Cafeteria
Complimentary Uniform Care & Dry Cleaning
Employee Assistance Program
Investment in your Wellbeing
Paid Parental Leave & Short-Term Disability
Life Insurance

Fulltime

Office Manager

We are looking for a dependable Office Manager to support overnight hotel operat...

Location

United States , Berkeley

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous front desk experience is required
Prior experience working in a hotel setting is required
Demonstrated ability to make sound judgments and work effectively without direct overnight supervision
Strong organizational skills with a high level of accuracy and attention to detail
Strong communication skills and a guest-focused approach to service
Familiarity with administrative office responsibilities, including receptionist-related duties
Experience with office supply coordination or accounts payable support is helpful
Exposure to Opera Cloud is a plus, though training will be available

Job Responsibility

Direct overnight front office activities to ensure the property runs smoothly and efficiently throughout the shift
Act as the primary on-site leader during overnight hours, making timely decisions to resolve guest concerns and operational issues
Assist with nightly audit tasks and verify that end-of-day records and reports are completed accurately
Provide courteous, attentive service to guests while maintaining a calm presence in a fast-paced hotel environment
Observe front desk workflows, address service disruptions, and coordinate appropriate solutions as issues arise
Maintain precise documentation and review overnight transactions and reports for completeness and consistency
Complete onboarding and hands-on training alongside an existing part-time team member to learn overnight procedures
Use hotel management systems to support front desk and reporting needs, including Opera Cloud when applicable
Support general office coordination tasks, including administrative follow-up and supply-related oversight as needed

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Front Desk Receptionist

Four Seasons Hotel and Private Residences New Orleans is seeking a Front Desk Re...

Location

United States of America , New Orleans

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Knowledge of OPERA required
Minimum two years’ experience working in luxury Hospitality or Customer Service required
Ability to multi-task on several tasks at once
Work authorization in the United States required

Job Responsibility

Delivering the best experience to our guests
Being the welcoming face of the front desk
Working flexible shifts including mornings, evenings, weekends, holidays, and potentially overnights

What we offer

Rewarding Work Culture
Excellent Mentoring, Training and Development Opportunities
World Class Medical, Dental, and Vision Insurance Program
Discounted Stays at Four Seasons Worldwide after 6 Months
Holiday and Vacation pay (9 paid Holidays including Mardi Gras)
Complimentary employee meals prepared by the Four Seasons Culinary Team
Complimentary dry cleaning of employee uniforms
Discounted parking
401k participation with a company matching program

Fulltime

Overnight Front Desk Receptionist

Welcomes and registers hotel guests, explaining the accommodations and establish...

Location

United States of America , Maui

Salary:

33.53 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

One year previous luxury hotel experience, preferably in the front office/reservations/concierge departments.
Ability to read, write and English.

Job Responsibility

Welcomes and registers hotel guests
explaining the accommodations and establishing credit or method of payment
Checks guest out of the hotel
preparing and explaining the bill
Responds to a wide variety of guest requests
accurately assessing the guest needs and requests
adding personal recommendations and touches
achieving maximum customer satisfaction
complying with all Four Seasons’ policies
Handles all guest interactions with the highest level of hospitality and professionalism

What we offer

Competitive salary & wages
Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
Excellent Training and Development opportunities
Learning & Development Subsidy
Many career opportunities within the hotel and to other Four Seasons
Employee Travel Program
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meal and Paid Meal Break

Fulltime

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