Overnight Front Desk Receptionist Job at Four Seasons (Denver)

Overnight Front Desk Receptionist

Four Seasons

Location:
United States of America , Denver

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

23.34 USD / Hour

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Job Description:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

Job Responsibility:

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Checks guest out of the hotel, preparing and explaining the bill
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Checks in guest in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested and the correct rate is charged
Arranges for luggage to be delivered to guest room
Issues correct keys to the guest
Checks out guest at end of stay
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel
Makes change, cashes checks, exchanges foreign currency
Reconciles all transactions at the close of each shift
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner
Interaction with guest will be in person and by phone
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Works harmoniously and professionally with co-workers and supervisors
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff
Can answer guest calls and direct them appropriately in the absence of a Communications Operator
Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage
Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service
Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests

Requirements:

Ability to read, write and English

What we offer:

Medical, dental, and vision insurance
Paid Time Off and Vacation Pay
401k participation with company matching program
Complimentary stays at Four Seasons worldwide, subject to availability
Discounted RTD Flex Pass
Free shift meal prepared by the culinary team
Complimentary cleaning of employee uniforms

Additional Information:

Job Posted:
February 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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