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The Overnight Front Desk Receptionist welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. This position checks guests out of the hotel, preparing and explaining the bill. The Overnight Front Desk Receptionist responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Job Responsibility:
Be part of the opening team
Checks in guest in an efficient and friendly manner
Checks out guest at end of stay
Maintains a balanced bank assigned by the hotel
Assist with Pre-Arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD
Handles all guest interactions with the highest level of hospitality and professionalism
Utilizes a variety of computer systems to check guests in and out
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
Works harmoniously and professionally with co-workers and supervisors
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff
Take In Room Dining Order and monitor Mobile App Order during the overnight shift
Requirements:
High school education or equivalent experience
Average reading, writing, and oral proficiency in the English language
Experience in guest service preferred
What we offer:
Lucrative salary
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace