Overnight Front Desk Agent Job at Four Seasons (St. Louis)

Overnight Front Desk Agent

The Overnight Front Desk Agent assists guests with all aspects of their arrival ...

Location

United States of America , Teton Village, Wyoming

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Must be willing to work a flexible schedule (evenings, weekends, overnight, holidays)
Candidates must have excellent personal presentation and interpersonal skills
Ability to lift up to 40lb
Must possess legal work authorization in the United States
Fluent in English
Valid driver's license

Job Responsibility

Handle guest inquiries, requests, and complaints in a professional and timely manner
Perform nightly audits, reconcile accounts, and prepare daily financial reports
Answer phone calls, take reservations, and manage booking systems
Maintain a clean, organized, and presentable front desk area
Coordinate with housekeeping and maintenance staff for guest needs or emergencies
Respond to emergencies or unusual situations, following company protocols
Ensure accurate record-keeping of guest information and transactions
Provide basic concierge services such as directions, recommendations, or transportation arrangements
Assist guests with all aspects of their arrival and departure experience
Assist the overnight Front Office Manager with administrative duties

What we offer

Discounted housing available
Employee Travel Program
Medical, dental and vision insurance for you and your family
5 Weeks PTO
Retail, spa and F&B discounts
Free Employee Cafeteria meals
Free uniform dry cleaning
Discounted/transferable ski passes
Free ski storage

Fulltime

Overnight Front Desk Agent

The Overnight Front Desk Associate is the face of AvantStay and our boots on the...

Location

United States , Laguna Beach

Salary:

25.00 - 28.00 USD / Hour

AvantStay

Expiration Date

Until further notice

Requirements

Guest First attitude towards hospitality including an insatiable need to create great experiences
Broad range of technology experience including different property management systems
Excellent communication skills - ability to communicate with a broad range of stakeholders
Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience
A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment as well as independently
Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping
Strong analytical, strategic, and collaborative skills
Comfortable working in a very fast-paced environment
A perfectionist, attentive to all the details
Focused, hard-working and willing to do what it takes for us to reach the next stage

Job Responsibility

Conduct live check-ins for our arriving guests. You are often the first impression and face of the company
Receive, organize and stock deliveries of housekeeping and operational supplies
Lift, move, unpack and do the more unglamorous sides of organization of the office and storeroom
Guide guests through the AvantStay experience, ensuring they have an amazing first impression
Stay in constant communication with the field team with updates on guest’s arrivals and requests
Utilize our technology to release check in instructions and close out Live Check-In cases in Salesforce
Assist with inventory duties such as preparing items for the field team, receiving deliveries, and tracking linen/consumables use
Maintain and organize gathering spaces including office, and surrounding area

What we offer

Generous company-sponsored insurance (medical, dental, vision, life, etc.)
Flexible paid time off
Complimentary and discounted stays at AvantStay properties
Pre-tax retirement savings plans offered via Betterment
Paid parental leave
Parking provided for employees
Fitness reimbursement
Cell phone reimbursement

Fulltime

Overnight Front Desk Agent

The Front Desk Receptionist welcomes guests to the property, providing an except...

Location

United States of America , Houston

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One + years experience working within a luxury hotel or similar environment is considered an asset
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest’s preferences

Job Responsibility

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone
Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

What we offer

Rewarding Work Culture
Excellent Mentoring, Training and Development Opportunities
Medical, Dental, and Vision Insurance Program
Complimentary Stays at Four Seasons Worldwide after 6 Months
Holiday and Vacation pay
Complimentary employee meals prepared by the Four Seasons Culinary Team
Complimentary dry cleaning of employee uniforms
Discounted parking
401k participation with a company matching program

Fulltime

Overnight Front Desk Agent

Overnight Front Desk Agent position at The Ritz-Carlton Rancho Mirage focused on...

Location

United States , Rancho Mirage

Salary:

21.75 - 22.25 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Deliver smooth check-in and check-out experiences
Guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Create safe workplace
Follow company policies and procedures
Maintain confidentiality
Protect company assets

What we offer

Chance to be proud of the work you do
Opportunity to begin your purpose
Belong to an amazing global team
Become the best version of you
Equal opportunity employment
Valued and celebrated unique backgrounds

Fulltime

Overnight Front Desk Agent

POSITION SUMMARY: Check figures, postings, and documents for accuracy. Record, s...

Location

United States

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Check figures, postings, and documents for accuracy
Record, store, access, and/or analyze computerized financial information
Control and secure cash and cash equivalents for property according to cash handling policy and procedures
Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables
Audit statistical, financial, accounting, auditing, or payroll reports and tables
Audit and reconcile all revenue postings
Follow all company safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager
maintain awareness of undesirable persons on property premises

Fulltime

Front Desk Agent (Overnight Relief)

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

United States of America , Los Angeles

Salary:

31.89 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent interpersonal and communication skills, both in person and by telephone
Knowledge of Opera is preferred
Ability to learn multiple computer software and accurately input information into the systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to prioritize, organize and follow up
Previous hotel front desk and hospitality experience is strongly preferred
Must be available to work weekends, days, evenings and holidays

Job Responsibility

Checks in guest in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest
Arranges for luggage to be delivered to guest room
Checks guest out of the hotel, preparing and explaining the bill
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner
Interaction with guest is in person and by phone
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests

What we offer

Medical/Dental/Vision Insurance
401K Retirement savings plan
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary Room nights and discounted rates
Free on-site parking
Training programs, tuition reimbursement
Growth & Development opportunities

Fulltime

Front Desk Agent (Overnight)

Join our AAA Five Diamond property in Central Florida! We are looking for an ind...

Location

United States of America , Orlando

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Prior experience working in Front Desk or Front Office
Possess strong communication skill
Adaptive to constant change within the resort
A sincere willingness to provide service to residents, guests, and peers
Good organizational skills, with the ability to work independently
Ability to function well under pressure, set priorities and adjust to changing conditions
High work ethic, with a sense of responsibility for the role filled within our team
A successful candidate will have a flexible schedule, ability to work weekends and holidays
Must be fluent in English and possess legal work authorization in the United States

Job Responsibility

Welcome and register resort guests
Explain accommodations and establishing credit or method of payment
Check guests out of resort, prepare and explain bill
Respond to a wide variety of guest requests by accurately assessing guest needs, adding personal recommendations and touches to achieve customer satisfaction

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Inclusive and diverse employee engagement events all year-round
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits
Medical Insurance after 30 days of employment
Employer-paid Dental and Vision insurance
401(k) and Retirement Plan Matching
Employee Assistance Program

Fulltime

Part Time Overnight Front Desk Agent

From our dazzling location in the heart of Miami, we offers both our staff and o...

Location

United States , Miami

Salary:

Not provided

Accor

Expiration Date

Until further notice

Requirements

Bachelor's Degree preferred. High School Diploma or equivalent required
One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel
Ability to work overnight
An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred
Enter and locate work-related information using computers and/or point-of-sale systems
Ability to spend extended lengths of time viewing a computer screen
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork

Job Responsibility

Actively welcome, greet, and check guests in
Inform guests with a savvy knowledge of the hotel, its services, the city, and local 'happenings'
Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up
Differentiate between guest types and handle them in the appropriate manner
Follow up on all arrivals using the prescribed procedure
Deal with all guest requests, accidents, and/or thefts promptly
Update and maintain the reception handover book
Ensure guest privacy and security
Ensure the correct procedure and policy standards are adhered to
Ensure all necessary supplies are available for the front desk

Parttime

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