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The Overnight Front Desk Agent assists guests with all aspects of their arrival and departure experience at the Four Seasons Resort and Residences Jackson Hole, a luxurious mountain lodge in the heart of the American West.
Job Responsibility:
Handle guest inquiries, requests, and complaints in a professional and timely manner
Perform nightly audits, reconcile accounts, and prepare daily financial reports
Answer phone calls, take reservations, and manage booking systems
Maintain a clean, organized, and presentable front desk area
Coordinate with housekeeping and maintenance staff for guest needs or emergencies
Respond to emergencies or unusual situations, following company protocols
Ensure accurate record-keeping of guest information and transactions
Provide basic concierge services such as directions, recommendations, or transportation arrangements
Assist guests with all aspects of their arrival and departure experience
Assist the overnight Front Office Manager with administrative duties
Ensure tidiness of Resort common spaces
Make necessary deliveries to and from guest rooms, transport guests, and hotel packages and parcels
Focus on providing guests with opportunities to upgrade their initial booking
Requirements:
Must be willing to work a flexible schedule (evenings, weekends, overnight, holidays)
Candidates must have excellent personal presentation and interpersonal skills
Ability to lift up to 40lb
Must possess legal work authorization in the United States
Fluent in English
Valid driver's license
Nice to have:
Second language is encouraged
What we offer:
Discounted housing available
Employee Travel Program
Medical, dental and vision insurance for you and your family