Overnight Communications Coordinator

• Answer and direct all external and internal phone calls
• Handle reservation inquiries
• Respond to mobile app and chat communications
• Manage radio dispatch requests
• Process email correspondence
• Manage incoming dining-related calls
• Record breakfast, lunch, and dinner orders
• Act as a first responder during emergencies
• Communicate critical information to Front Office and Security
• Capture sales from incoming reservations calls
• Process internal reservations for multiple properties
• Provide descriptions of food and beverage items
• Communicate guest dining orders to kitchen
• Manage Four Seasons Chat
• Receive and process Wholesale reservation requests
• Run daily departmental reports
• Answer General Reservations and Contact Us emails
• Handle guest complaints
• Process email reservation requests
• Call to confirm and/or guarantee reservations
• Process pre-arrival deposits
• Confirm dinner and spa reservations
• Complete pre-arrival communications
• Support GRS and GRC teams
• Contact guests to clarify discrepancies
• Accept and deliver wake-up calls
• Handle overflow HOTSOS calls
• Adhere to Sales and Marketing standards
• Respond to resort emergencies
• Monitor hotel fire control panel

• High School Diploma and above
• Previous Reservations and/or Front Office experience
• High Volume Call Center experience
• Computers and Windows experience
• Strong computer literacy
• Knowledge of Opera, HotSOS, and Microsoft Office preferred

Knowledge of Opera, HotSOS, and Microsoft Office

• Competitive Salary & Wages
• 401(k) Retirement Plan
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals