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Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston! We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Guest Service team as an Overnight Bell/Door Attendant.
Job Responsibility:
Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel
Assists guests descending from cars
Issues appropriate valet parking ticket to guests who want car parked
Gives verbal greeting to guests arriving on foot
Opens hotel doors for all guests
Unloads guest luggage from car, tags it and issues claim tickets to the guest
Directs hotel guests to the Front Desk for check-in
Transfers luggage to the Bell Staff
Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars
Provides guests with directions, recommendations, and information about the city and its attractions
Hails taxis as needed
Loads luggage in car for departing guests
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc
Ability to work, weekend, nights and holidays
Requirements:
Requires reading, writing and oral proficiency in the English language
Must already be legally permitted to work in the United States
What we offer:
401(k) Retirement Matching Plan
Ability to experience our hotels as a guest through the Employee Travel program