Overnight Ambassador Job at The 'Quin House (Back Bay)

Job Description

The Overnight Supervisor oversees the direction and administration of Front Office, Rooms Reservations and Housekeeping departments. During the overnight hours, the Overnight Supervisor must ensure the safety and security of the facilities and overnight guests. The Overnight Supervisor is responsible for representing The Quin brand, supporting the department in achieving the operational and financial goals, maintaining the facilities in accordance with The Quin standards, and ensuring high member and guest satisfaction.

Job Responsibility

Oversee the direction and administration of Front Office, Rooms Reservations and Housekeeping departments
Ensure the safety and security of the facilities and overnight guests
Represent The Quin brand
Support the department in achieving the operational and financial goals
Maintain the facilities in accordance with The Quin standards
Ensure high member and guest satisfaction
Provide leadership and instill a culture and work environment based upon respect
Provide opportunities for staff to learn, grow and develop their abilities through training
Understand all policies, procedures, standards, specifications, guidelines for The Quin House
Maintain rooms inventory controls including room accommodation and rate management
Champion initiatives to increase member satisfaction
Ensure accurate check in and check out
Solve folio and billing discrepancies
Compile timely and accurate daily rooms revenue and occupancy details
Maintain composure under pressure and thrive in a fast paced work environment
Collaborate with the assignments of housekeeping staff
Address, communicate, and resolve all member complaints
Report any maintenance repairs to maintenance staff
Complete follow-up on vacant or occupied room requests
Assume functions of other Club roles as necessary
Coordinate with security teams to ensure comfort and safety of overnight guests and associates
Handle all member interactions with the highest level of hospitality and professionalism
Respond to all member requests and inquiries in an accurate and timely manner
Ensure communication of vendors, restaurants, museums, and other local attractions is updated and current
Establish close relationships with vendors throughout the city
Monitor the fire alarm panel
respond to any emergency
Assist as needed with the scheduling of employees to match business demands
Lead the rooms team by example and communicate all employee issues directly to Front of House Manager
Train new employees and assist in continuous growth of the team
Assume 100% responsibility for the quality of services provided
Assume additional tasks assigned by direct supervisor or any manager

Requirements

At least 3-5 years of progressive hospitality or guest facing experience
Security and/ or overnight experience preferred
Service oriented with professional presentations skills
Proven ability as a leader in a team environment, embraces ownership, accountability, and responsibility for the team’s work
Excellent oral and written communication skills
Detail oriented, excellent prioritization, time management, organizational and follow up skills
Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
Open availability and flexibility to work according to the needs of the business
Strong computer skills and proficiency with Microsoft Office Suite
High School Diploma or equivalent, Bachelor’s Degree Preferred
Strong written and verbal English skills, additional languages are a plus

Nice to have

Security and/ or overnight experience preferred
Bachelor’s Degree Preferred
additional languages are a plus

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Overnight Ambassador

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