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Overnight Ambassador

The 'Quin House

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Location:
United States, Back Bay

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

31.28 USD / Hour
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Job Description:

The Overnight Supervisor oversees the direction and administration of Front Office, Rooms Reservations and Housekeeping departments. During the overnight hours, the Overnight Supervisor must ensure the safety and security of the facilities and overnight guests. The Overnight Supervisor is responsible for representing The Quin brand, supporting the department in achieving the operational and financial goals, maintaining the facilities in accordance with The Quin standards, and ensuring high member and guest satisfaction.

Job Responsibility:

  • Oversee the direction and administration of Front Office, Rooms Reservations and Housekeeping departments
  • Ensure the safety and security of the facilities and overnight guests
  • Represent The Quin brand
  • Support the department in achieving the operational and financial goals
  • Maintain the facilities in accordance with The Quin standards
  • Ensure high member and guest satisfaction
  • Provide leadership and instill a culture and work environment based upon respect
  • Provide opportunities for staff to learn, grow and develop their abilities through training
  • Understand all policies, procedures, standards, specifications, guidelines for The Quin House
  • Maintain rooms inventory controls including room accommodation and rate management
  • Champion initiatives to increase member satisfaction
  • Ensure accurate check in and check out
  • Solve folio and billing discrepancies
  • Compile timely and accurate daily rooms revenue and occupancy details
  • Maintain composure under pressure and thrive in a fast paced work environment
  • Collaborate with the assignments of housekeeping staff
  • Address, communicate, and resolve all member complaints
  • Report any maintenance repairs to maintenance staff
  • Complete follow-up on vacant or occupied room requests
  • Assume functions of other Club roles as necessary
  • Coordinate with security teams to ensure comfort and safety of overnight guests and associates
  • Handle all member interactions with the highest level of hospitality and professionalism
  • Respond to all member requests and inquiries in an accurate and timely manner
  • Ensure communication of vendors, restaurants, museums, and other local attractions is updated and current
  • Establish close relationships with vendors throughout the city
  • Monitor the fire alarm panel
  • respond to any emergency
  • Assist as needed with the scheduling of employees to match business demands
  • Lead the rooms team by example and communicate all employee issues directly to Front of House Manager
  • Train new employees and assist in continuous growth of the team
  • Assume 100% responsibility for the quality of services provided
  • Assume additional tasks assigned by direct supervisor or any manager

Requirements:

  • At least 3-5 years of progressive hospitality or guest facing experience
  • Security and/ or overnight experience preferred
  • Service oriented with professional presentations skills
  • Proven ability as a leader in a team environment, embraces ownership, accountability, and responsibility for the team’s work
  • Excellent oral and written communication skills
  • Detail oriented, excellent prioritization, time management, organizational and follow up skills
  • Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
  • Open availability and flexibility to work according to the needs of the business
  • Strong computer skills and proficiency with Microsoft Office Suite
  • High School Diploma or equivalent, Bachelor’s Degree Preferred
  • Strong written and verbal English skills, additional languages are a plus

Nice to have:

  • Security and/ or overnight experience preferred
  • Bachelor’s Degree Preferred
  • additional languages are a plus

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Parttime
Work Type:
On-site work
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