Overland Operations Coordinator Job at Zencargo (Wroclaw)

Job Description

As a crucial part of our global logistics family, you'll play a key role in coordinating overland operations with precision and finesse. From optimizing transportation routes to ensuring seamless cross-border movements, you'll be at the forefront of our mission to redefine the future of logistics. If you thrive in a fast-paced environment, possess excellent organizational skills, and are ready to make a real impact, then we want you on board.

Job Responsibility

Manage UK overland shipments end-to-end, focusing on containers and LTL movements, ensuring timely and efficient delivery to final warehouse destinations
Coordinate with clients, UK carriers, hauliers, and third-party logistics providers to ensure seamless cargo movement
Plan and oversee last-mile delivery once containers or consolidated freight arrive in the UK, ensuring smooth warehouse delivery
Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments
Monitor shipment progress, proactively addressing delays, port congestion, or delivery disruptions to ensure customer satisfaction
Produce and review all necessary overland transport documentation, including delivery orders, CMRs, PODs, manifests, and container release documentation
Coordinate container deliveries, de-stuffing, and LTL distribution to multiple warehouse locations where required
Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries
Ensure compliance with UK transport regulations, delivery restrictions, and company policies
Identify opportunities to optimise UK delivery routes, improve utilisation, and enhance last-mile efficiency
Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences
Provide insights and feedback on client delivery operations to help improve UK distribution strategies

Requirements

Strong communication skills: Ability to clearly liaise with customers, internal teams, UK hauliers, and warehouse partners
Customer-focused problem-solving: Demonstrates initiative in resolving delivery challenges and exceeding expectations
Adaptability: Flexibility to adjust to dynamic situations, delivery changes, and fast-paced environments
Time management: Effectively prioritises container arrivals, LTL deliveries, and warehouse booking slots
Teamwork: Collaborates effectively with colleagues and partners to achieve shared goals
Organisation: Maintains a structured and methodical approach to managing shipment and delivery requirements
Critical thinking: Analyses data and situations logically to make sound operational decisions
Conflict resolution: Resolves delivery issues constructively, maintaining professionalism and customer trust
European Overland transport knowledge: Understanding of container haulage, LTL distribution, and last-mile delivery operations
Container & LTL coordination: Experience managing FCL arrivals, deconsolidation, and delivery to warehouses
Digital platform proficiency: Ability to update and manage shipment details on logistics platforms with precision
Documentation expertise: Skilled in producing and reviewing CMRs, delivery orders, PODs, manifests, and warehouse documentation
Regulatory compliance: Familiarity with transport regulations, delivery restrictions, and compliance requirements
Operational analytics: Ability to track delivery performance, identify trends, and implement process improvements
Client relationship management: Strong capability to maintain and strengthen client relationships through excellent service delivery
Attention to detail: Ensures delivery accuracy, compliance, and data integrity throughout the operational process
Vendor coordination: Experience working with hauliers, container transport providers, and warehouse teams

What we offer

Generous Annual Leave
Flexible, Remote and Hybrid Working
Home Equipment Allowance
BUPA Private Medical Insurance
Annual L&D Budget
Paid Volunteering Days
Pension Scheme
Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay

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Overland Operations Coordinator

Job Description

Job Responsibility

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