Outreach Training and Program Manager Jobs

Pomelo Care

Location:
United States

Category:
Call Center

Contract Type:
Not provided

Salary:

70000.00 - 85000.00 USD / Year

Save Job

Apply Position

Job Description:

Support the training, quality, and operations of our outreach team. You will be responsible for leading the training and onboarding of new outreach specialists. You will be responsible for supporting team operations by training new and current hires, performance managing new hires during their onboarding period, creating knowledge bases within our software systems, and supporting administrative functions across the team such as verifying eligibility and responding to new patient inquiries. Additionally, you will flex into the role of inbound/outbound calling as needed.

Job Responsibility:

Train all new hires on the outreach team, which includes hosting trainings on outreach processes and best practices, shadowing sessions, and creating training materials
Performance manages all new hires on the outreach team, including achieving 100% of all milestones during the onboarding period
Project manage and execute all training operations including, but not limited to: ensuring timely equipment receipt, on-time completion of training cycles, and management of training/onboarding schedules
Own quality assurance during the onboarding period by listening to new hire calls, scoring the calls, and providing synthesized, actionable feedback to people managers
Administrative functions of the role include, but are not limited to: completing eligibility checks through internal tools and external insurance eligibility platforms, building/maintaining operational process documents related to enrollment, updating call documentation errors, and managing support tickets with our telephony vendor, and time cards
Manage inbound calls from potential patients
As needed, conduct outbound calls and digital outreach (SMS, email) to patients to provide information and education about Pomelo Care services and resources

Requirements:

Experience training in a call center environment
Experience performance managing in a call center environment
Earned your Bachelor's degree in education, healthcare, or a related field
Consistently demonstrates high quality execution and reliability
Willing to work some nights and weekends as needed
Are internet-connected, able to work remotely
Strong organizational and time-management skills
Ability to work independently and as part of a team

Nice to have:

Health coaching certification is a plus
Experience working in a fast-paced and dynamic startup environment
Experience in training, education, and/or health coaching
Bilingual in Spanish
Ability to scope and tackle ambiguous problems

What we offer:

Competitive healthcare benefits
Generous equity compensation
Unlimited vacation
Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Outreach Training and Program Manager