Outreach Student Engagement Coach Job at AFFINITY WORKFORCE (Taunton)

Student Success Coach

As a Success Coach, you’ll manage a caseload of students throughout their journe...

Location

United States , Austin

Salary:

50000.00 - 60000.00 USD / Year

CampusGroup

Expiration Date

Until further notice

Requirements

Bachelor's degree
Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
Proven ability to manage a high volume of outreach and follow-up

Job Responsibility

Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
Help students break down big goals into actionable next steps
Track progress using various dashboards
Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
Balance a caseload of 50-75 students, triaging by risk and term
Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
Adjust quickly to changing tools, processes, or term-based priorities

What we offer

Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Remote work schedule - Austin, TX based
Flexible Time Away + paid holidays
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Fulltime

Student Success Coach

As a Success Coach, you’ll manage a caseload of students throughout their journe...

Location

United States , Atlanta

Salary:

47000.00 - 56000.00 USD / Year

CampusGroup

Expiration Date

Until further notice

Requirements

Bachelor's degree
Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
Proven ability to manage a high volume of outreach and follow-up

Job Responsibility

Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
Help students break down big goals into actionable next steps
Track progress using various dashboards
Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
Balance a caseload of 50-75 students, triaging by risk and term
Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
Adjust quickly to changing tools, processes, or term-based priorities

What we offer

Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Hybrid work schedule (Mon & Fri remote
Tues-Thurs in-office)
Flexible Time Away + paid holidays
In-office lunches for our Atlanta office
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Fulltime

Student Success Team Lead

We are seeking a Student Success Team Lead to guide a team of success coaches an...

Location

United States , Atlanta

Salary:

65000.00 - 75000.00 USD / Year

CampusGroup

Expiration Date

Until further notice

Requirements

4+ years of experience in customer service, education, student support, or coaching/mentoring programs
3+ years of leadership experience, with a proven ability to manage and develop teams
strong communication and interpersonal skills to build relationships with both students and staff
data-driven mindset with experience using metrics to track performance and guide decisions
passion for coaching, mentoring, and helping others succeed

Job Responsibility

Ensure coaches are building strong, meaningful relationships with their students
Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals
Support coaches in addressing challenges and improving outcomes
Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills
Manage a small caseload of students to stay connected with the coaching experience and provide direct support
Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
Act as a resource for your team, stepping in to manage escalated student concerns when needed
Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program

What we offer

Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Hybrid work schedule (Mon & Fri remote
Tues-Thurs in-office)
Flexible Time Away + paid holidays
In-office lunches for our Atlanta office
Social events - happy hours, birthday celebrations, holiday parties, & more
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Fulltime

Student Success Team Lead

We are seeking a Student Success Team Lead to guide a team of success coaches an...

Location

United States , Austin

Salary:

72000.00 - 82000.00 USD / Year

CampusGroup

Expiration Date

Until further notice

Requirements

4+ years of experience in customer service, education, student support, or coaching/mentoring programs (experience as a teacher, particularly at the high school level, is a plus)
3+ years of leadership experience, with a proven ability to manage and develop teams
strong communication and interpersonal skills to build relationships with both students and staff
a data-driven mindset with experience using metrics to track performance and guide decisions
a passion for coaching, mentoring, and helping others succeed

Job Responsibility

Ensure coaches are building strong, meaningful relationships with their students
Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals
Support coaches in addressing challenges and improving outcomes
Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills
Manage a small caseload of students to stay connected with the coaching experience and provide direct support
Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
Act as a resource for your team, stepping in to manage escalated student concerns when needed
Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program

What we offer

Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Remote work schedule - Austin, TX based
Flexible Time Away + paid holidays
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
Equity grant

Fulltime

Counselor, Transition and Intervention

The Transition & Intervention Counselor is crucial in attracting talented studen...

Location

United States , Richmond

Salary:

Not provided

Eastern Kentucky University

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Counseling, Psychology, Social Work, Higher Education, or a related field
Minimum two years of experience in recruitment, student success coaching, counseling, crisis intervention, or academic support services
Experience working with at-risk student populations, retention initiatives, or case management preferred
Strong understanding of data-informed recruitment, student development, academic advising, and persistence strategies
Occasional travel and evening/weekend work may be required for recruitment and engagement events

Job Responsibility

Utilize Slate CRM to manage and track the recruitment process efficiently
Analyze data and metrics to identify trends, challenges, and opportunities to enhance recruitment strategies
Utilize various digital platforms to connect with prospective students
Provides one-on-one counseling and coaching for students facing academic, financial, or personal difficulties
Develops individualized intervention plans to help students overcome obstacles and persist in their academic journey
Serves as the primary contact for students flagged through early alert systems
Assists students with navigating university policies, academic resources, and financial aid options
Travel to college fairs, recruitment events, high schools, etc.
Establish and maintain strong relationships with prospective students, families, and high schools
Host engaging virtual and in-person events

Fulltime

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