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Outreach specialist

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MMC Group LP

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Location:
United States , Oakdale

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

20.00 USD / Hour
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Job Description:

We are seeking a dedicated Client Service Representative – Outreach to support beneficiaries through in-person outreach, education, and enrollment assistance for the CA HCO program. This role requires frequent travel to community sites. A personal vehicle, valid CA driver's license, and auto insurance are required.

Job Responsibility:

  • Conduct face-to-face outreach and provide enrollment broker services to beneficiaries in both group and individual settings
  • Present Managed Care options and assist beneficiaries in understanding and utilizing their healthcare plans
  • Support participants with enrollment and disenrollment processes
  • Provide assistance to Enrollment Service Representatives and support management with training new staff
  • Build and maintain positive working relationships with county staff, community groups, and HCO clients
  • Conduct ongoing training sessions for county staff on the HCO program
  • Perform accurate data entry for enrollment/disenrollment transactions
  • Transmit required data to central operations in compliance with program procedures
  • Assist beneficiaries with medical exemption and waiver inquiries and provide status updates
  • Document daily activities in the CRM system
  • Review internal knowledge base content and suggest improvements
  • Follow established procedures, maintain attention to detail, and meet minimum performance standards
  • Communicate compliance issues or quality concerns promptly to management
  • Make recommendations to improve workflow and service efficiency
  • Support field operations across any assigned office as needed
  • Attend community events and health fairs to promote program awareness
  • Complete other tasks as assigned by management
  • Build effective relationships with customers and monitor progress toward program goals
  • Conduct regular follow-ups to ensure needs are met and resolve questions or concerns
  • Facilitate workshops or training sessions for program participants
  • Guide customers through multiple phases of the application and benefit-award process
  • Help customers access supportive services such as education, transportation, medical resources, childcare, and more
  • Maintain accurate and timely case notes for all customer interactions
  • Collaborate with team members to solve participant issues and share outreach updates with project staff
  • Communication identified barriers that may hinder customer engagement

Requirements:

  • High School diploma, GED, or equivalent
  • Knowledge of the local community
  • Computer literacy, including MS Office (Excel, Word, PowerPoint)
  • Ability to learn new software quickly
  • Typing speed of 20+ WPM
  • Valid CA driver's license, auto insurance, and reliable personal vehicle
  • Strong organizational, interpersonal, written, and verbal communication skills
  • Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
  • Ability to travel throughout assigned counties
  • Spanish Fluency in threshold languages (speaking, reading, and writing)

Nice to have:

  • Six months of human services experience or related public-facing work
  • Experience in presentations, teaching, marketing, community outreach, public relations, or similar roles
  • Experience working with low-income and diverse populations
  • Ability to present information clearly, interactively, and in a culturally competent manner
What we offer:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits
  • Mileage is reimbursed from the assigned home base to designated sites

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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