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Outreach specialist

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MMC Group LP

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Location:
United States , Mountain View

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

20.00 USD / Hour
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Job Description:

The CSR1–Outreach Representative provides face-to-face enrollment services, outreach, and education to beneficiaries about their Managed Care Options. This role supports community engagement, assists individuals with health plan enrollment/disenrollment, and maintains strong relationships with county staff and partner organizations.

Job Responsibility:

  • Conduct in-person outreach, presentations, and enrollment services for beneficiaries (group and individual settings)
  • Explain Managed Care Options and assist beneficiaries in understanding and using their health plans
  • Support enrollment/disenrollment processes and provide status updates to beneficiaries
  • Assist with onboarding guidance for new Enrollment Service Representatives
  • Build and maintain positive relationships with county staff, community groups, and HCO clients
  • Provide ongoing program training to county staff
  • Complete data entry and transmit enrollment/disenrollment data per HCO procedures
  • Assist beneficiaries with medical exemption and waiver inquiries
  • Document all daily activities accurately in the CRM database
  • Review knowledge base content and recommend improvements
  • Meet all Field Operations performance and production standards
  • Report quality issues and procedural concerns promptly
  • Support continuous improvement by making workflow/process recommendations
  • Attend community events and health fairs as needed
  • Work in any assigned office location as directed by management
  • Perform other related duties as assigned
  • Develop working relationships with customers and track engagement and progress
  • Assist customers through various stages of benefit and service applications
  • Conduct workshops and training for participants
  • Coordinate services to support program goals (e.g., medical, childcare, transportation)
  • Follow up with customers to resolve needs, questions, and concerns
  • Maintain accurate, timely case notes and documentation
  • Share outreach findings and potential service barriers with project staff
  • Collaborate with team members to resolve participant issues

Requirements:

  • High School Diploma, GED, or equivalent
  • Bilingual in English/Spanish (Fluency, reading and writing)
  • Knowledge of local community resources
  • Computer literacy
  • proficiency with MS Office (Word, Excel, PowerPoint)
  • Ability to learn new software quickly
  • Type at least 20+ WPM
  • Valid California driver's license and proof of insurance
  • Ability to travel reliably throughout Santa Clara County
  • Strong communication, interpersonal, and organizational skills
  • Ability to work in a fast-paced, deadline-driven environment
  • Able to manage multiple complex tasks simultaneously
  • Capable of working both independently and as part of a team

Nice to have:

  • Six months of experience in human services or customer-facing roles
  • Experience with presentations, teaching, outreach, marketing, or public speaking
  • Experience working with low-income or diverse populations
  • Ability to present information in a culturally and linguistically appropriate manner
What we offer:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits
  • Mileage is reimbursed from the assigned home base to designated coverage sites

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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