Outreach Navigator

• Enrollment and application assistance: Help applicants complete and submit health insurance applications via the NYS Health Marketplace website, including new enrollments and renewals
• Education and guidance: Provide fair and impartial information about available insurance plans, such as Qualified Health Plans, Medicaid, Child Health Plus, and the Essential Plan
• Problem-solving: Assist with complaints, grievances, or questions regarding health coverage or a determination related to that coverage
• Referrals: Connect individuals to other community resources, such as doctors, medical facilities, and other services as needed
• Outreach and reporting: Conduct internal outreach to identify uninsured clients and may be required to prepare regular reports and meet performance targets
• Accessibility: Ensure information is provided in an “individually appropriate” and “disability accessible” manner, including for those with limited English proficiency

• Certification or degree in health/human services or related preferred
• Training on insurance plans and the NYS Health Marketplace website completed
• History working with insurance plans is helpful
• Use of your own mode of transportation is required
• Travel related to outreach activities required
• Flexibility with work schedule in order to accommodate applicants is required
• Must use and understand computer equipment, printers, scanners, fax, telephone, internet, Microsoft Office Suite (Word, Excel, Publisher, Outlook), and other software as needed
• Ability to work independently as well as a team, ability to take initiative, ability to network with other agencies
• Knowledge of community resources and strong working relationships with community partners
• Ability to work in a fast-paced, performance-based environment and meet productivity targets
• Able to work some evenings and weekends and adjust schedule as needed
• Outgoing, professional, capable of meeting target measures, and knowledgeable about community resources
• Excellent oral and written communication skills
• Strong interpersonal and communication skills are essential for working with diverse populations
• Ability to meet hospital health requirements
• Professional in attitude, conduct and appearance
• Relates effectively with patients, their families, visitors and other members of the health care team
• Bi-lingual preferred

Bi-lingual preferred

• PTO
• Health
• Dental
• Vision
• Retirement and Pension Plans
• Flexible scheduling
• Competitive wages
• Superior pension and retirement plans with employer contributions
• Excellent vacation, holiday and sick leave package
• Tuition assistance
• Dental
• Vision
• No-cost life insurance
• Free parking