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Outreach Housing Support Worker

United Kingdom, Nottingham 12.95 - 13.95 GBP / Hour · Job Posted February 19, 2026
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Job Description

This role is based within a 33-bed supported accommodation service for young refugees. Residents may face language barriers and complex support needs. The service operates within a structured housing and regulatory framework, requiring high levels of professionalism, safeguarding awareness, and accurate record keeping. You will work as part of a team supporting the efficient running of the scheme, ensuring residents receive high-quality guidance and support while preparing for move-on into permanent accommodation.

Job Responsibility

  • Manage an individual caseload of residents
  • Conduct initial assessments and daily sign-ups of new residents
  • Explain tenancy agreements, rent payment arrangements and scheme policies
  • Complete inventory checks of furniture and equipment
  • Identify, review and monitor support needs
  • Develop and regularly review person-centred support plans
  • Support residents to achieve agreed goals and move towards independent living
  • Provide guidance and signposting to appropriate internal and external services
  • Manage the front desk and act as first point of contact for residents and visitors
  • Handle internal and external calls in line with service standards
  • Provide clear and professional communication, especially where language barriers exist
  • Maintain daily handover notes and communication systems
  • Support the Outreach Housing Officer with case documentation and service coordination
  • Promote customer involvement and engagement
  • Ensure full compliance with safeguarding procedures and escalation routes
  • Respond effectively to crisis situations within legislative and policy frameworks
  • Always maintain professional boundaries
  • Comply with GDPR, confidentiality and information-sharing policies
  • Record and escalate notifiable incidents appropriately
  • Maintain accurate and confidential case management records
  • Update internal systems daily
  • Ensure all documentation, support plans and files are audit-ready
  • Assist with monitoring arrears and housing-related payments where required
  • Contribute to service monitoring and performance data
  • Report maintenance concerns and health & safety issues promptly
  • Ensure works orders are progressed in line with procedures
  • Support the overall efficient running of the scheme

Requirements

  • Proven experience working with vulnerable individuals within supported housing, healthcare or social care
  • Experience managing a caseload and delivering structured support
  • Strong understanding of safeguarding, risk assessment and escalation procedures
  • Knowledge of housing management principles
  • Excellent record-keeping and IT skills
  • Ability to work within a multi-agency and legislative framework
  • Strong verbal and written communication skills
  • Culturally sensitive and able to support individuals facing language barriers
  • Ability to manage conflicting demands and prioritise effectively
  • Enhanced DBS required
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