CrawlJobs Logo

Outreach Generalist Adviser

citizensadvice.org.uk Logo

Citizens Advice

Location Icon

Location:
United Kingdom , Lewisham

Category Icon
Category:
Public Sector

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

28000.00 - 32000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

As an experienced Outreach Adviser, you will provide high quality generalist advice in community settings, supporting clients with practical, one-off advice, assisted information and signposting. You will work across a broad range of issues with a particular focus on benefits, debt and related enquiries, ensuring clients understand their options and feel confident to take the next steps. You will be part of a friendly and high performing advice team, working to agreed targets and quality standards, and contributing to continuous improvement in how we deliver outreach services.

Job Responsibility:

  • Provide generalist advice to clients in outreach settings, including benefits, debt and related social welfare law issues
  • Interview clients using sensitive listening and questioning skills to identify issues, clarify priorities and agree next steps
  • Use AdviserNet and other reliable information sources to research, interpret and explain options, rights and implications
  • Support clients to make informed decisions through clear explanations, practical action planning and appropriate signposting
  • Act for clients where appropriate, including drafting letters, making telephone calls and negotiating with third parties
  • Maintain accurate, timely case records to support continuity of work, monitoring, reporting and service learning
  • Ensure all work complies with organisational procedures, data protection requirements and relevant quality standards
  • Promote equality, inclusion and accessibility in all aspects of service delivery, tailoring support to individual needs
  • Work collaboratively with colleagues to share learning, improve service delivery and support team objectives

Requirements:

  • Substantial experience providing generalist advice across a range of topics and managing an advice caseload
  • Confidence providing debt and benefits advice and understanding how these issues interact with wider client circumstances
  • Ability to interview clients using sensitive listening and questioning skills, maintaining structure and control of meetings
  • Strong written and verbal communication skills, including an ability to negotiate effectively and explain complex information clearly
  • Ability to research, analyse and interpret complex information and present it clearly in writing and verbally
  • Ability to maintain accurate case records and work in line with organisational systems, procedures and quality standards
  • Good understanding of equality and diversity and how these apply to advice delivery
  • Competence using information technology for case management, document production and online research
  • Ability and willingness to work as part of a team, share learning and contribute positively to service development
  • Commitment to continuous professional development and willingness to build knowledge across advice topics

Nice to have:

  • Experience of delivering advice in community or outreach settings
  • Experience of working with clients facing multiple disadvantage, including digital exclusion, language barriers or accessibility needs
  • Understanding of referral pathways and local support services within Lewisham
What we offer:
  • Four day week, with 35 hours worked across four days
  • Remote working two days a week
  • A supportive culture with development and training built in
  • A clear pathway to develop towards a specialist debt adviser role

Additional Information:

Job Posted:
January 20, 2026

Expiration:
January 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Citizens Advice - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Outreach Generalist Adviser

New

Customer Advisor - Stock Flow

We believe anyone can improve their home to make life better. Every day, we give...
Location
Location
United Kingdom , Eltham, London
Salary
Salary:
13.52 GBP / Hour
diy.com Logo
B&Q
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Forklift Training will be a requirement of the role (Must be available for a full week for training)
What we offer
What we offer
  • Discount card
  • Share schemes
  • Life assurance
  • Employee assistance programme
  • Pension
  • Leave
  • Flexible working
  • Shopping discounts
  • Gym discounts
  • Eye care
  • Parttime
Read More
Arrow Right
New

Customer Advisor - Night Stock Flow

We believe anyone can improve their home to make life better. Every day, we give...
Location
Location
United Kingdom , Colchester
Salary
Salary:
12.71 GBP / Hour
diy.com Logo
B&Q
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A great communicator who can think clearly and make sound plans no matter how busy things get
  • Organised and analytical thinker
  • Know how to keep things simple
  • Know how to work as a team – supporting fellow colleagues and working through tasks together
  • Happy to expand skills by using new technology and learning new ways of working
  • Flexible enough to work on a rota that includes weekends, evenings, and bank holidays
Job Responsibility
Job Responsibility
  • Make sure the store is stocked with the things customers need, as well as products that will spark new possibilities
  • Ensure efficiency and safety
  • Explore new solutions and make decisions that will help grow the business
What we offer
What we offer
  • 20% discount on purchases at B&Q after 3 months
  • Share schemes
  • Life assurance
  • Employee assistance programme
  • Pension
  • 6.6 weeks' leave
  • Flexible working
  • Shopping discounts
  • Gym discounts
  • Eye care
  • Fulltime
Read More
Arrow Right
New

Senior Product Marketing Manager, Inbound

We’re looking for a Senior Product Marketing Manager to champion Experience OS -...
Location
Location
Israel , Ramat-Gan
Salary
Salary:
Not provided
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in B2B SaaS marketing within global high-tech companies
  • 3+ years in Product Marketing
  • hands-on experience with generative/agentic AI
  • Strong market research and analytical skills
  • Proven track record experimenting with new AI technologies
  • Experience tailoring positioning, pricing, and packaging for different industries, segments, and functional audiences
  • History of developing effective Sales and Customer Success materials
  • Able to work independently while thriving in cross-functional, international environments and across time zones
  • Exceptional, native-level English - written and verbal
  • Bachelor’s in business, marketing, communications, or related field
Job Responsibility
Job Responsibility
  • Lead the narrative. Craft a compelling story for Dynamic Yield’s core product, Experience OS
  • Enable GTM strategy. Build differentiated positioning, value-based messaging, pricing & packaging and competitive framing
  • Drive cross-functional impact. Work hand-in-hand with Product, Marketing and Enablement teams to move the needle on adoption & expansion
  • Elevate executive alignment. Define and lead strategic, cross-functional initiatives
  • Anchor in market truth. Conduct market, customer, and competitive research
  • Be the evangelist. Champion the Experience OS inside Dynamic Yield
  • Enable the field. Deliver positioning docs, release review decks, feature training packs, internal monthly GTM newsletters
Read More
Arrow Right
New

UI Designer

We are looking for a talented UI Designer to create intuitive and visually appea...
Location
Location
United States , Memphis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of three years’ experience designing interfaces for web and mobile applications
  • Advanced proficiency in Figma for wireframing, prototyping, and maintaining design systems
  • Strong knowledge of UX principles, interaction design, and usability standards
  • Experience with component-based design libraries and responsive layouts
  • Familiarity with accessibility guidelines and their application in digital design
  • Ability to communicate and present design ideas effectively to teams and stakeholders
  • Proficiency in HTML5, CSS3, and utility-first frameworks like Tailwind
  • Basic understanding of JavaScript, TypeScript, or frameworks such as Vue/React for styling and interactions
Job Responsibility
Job Responsibility
  • Design user-friendly and aesthetically pleasing interfaces for web and mobile applications
  • Build and manage scalable, component-based design systems using Figma
  • Collaborate with developers to create responsive layouts and ensure smooth integration
  • Apply accessibility standards in all designs to enhance usability for diverse audiences
  • Develop browser-based animations to improve user interactions and engagement
  • Contribute to style guides and ensure consistency across all digital platforms
  • Participate in brainstorming sessions to generate innovative design solutions
  • Use prototyping tools to create user flows and test designs for functionality
  • Conduct visual quality assurance to ensure designs align with mockups and specifications
  • Troubleshoot cross-browser compatibility issues to maintain a consistent user experience
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right
New

Brand Strategist

We are looking for an experienced Brand Strategist to lead strategic initiatives...
Location
Location
United States , Irvine
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of five years of experience in brand management or related roles
  • Proven ability to develop and execute successful brand strategies in regulated industries
  • Strong understanding of healthcare branding and compliance requirements
  • Exceptional communication and client engagement skills
  • Experience collaborating with media agencies and managing multi-channel campaigns
  • Proficiency in analyzing market trends and campaign performance
  • Demonstrated ability to lead cross-functional teams and manage complex projects
  • Bachelor's degree in marketing, business, or a related field is preferred
Job Responsibility
Job Responsibility
  • Develop and implement comprehensive brand strategies tailored to meet client objectives within regulated industries
  • Conduct in-depth market research to identify trends and opportunities that align with healthcare-focused branding goals
  • Manage client engagements by maintaining clear and effective communication throughout project lifecycles
  • Collaborate with media agencies to ensure brand messaging is consistent across all channels
  • Oversee brand marketing initiatives, ensuring alignment with client expectations and industry standards
  • Monitor and analyze campaign performance to optimize strategies and deliver measurable results
  • Provide strategic guidance to clients on brand positioning and market differentiation
  • Coordinate cross-functional teams to ensure seamless execution of branding projects
  • Present insights and recommendations to stakeholders, supporting informed decision-making
  • Maintain up-to-date knowledge of healthcare regulations and industry best practices to ensure compliance
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right
New

Sales Performance Manager / Category Manager DACH

As a Sales Performance Manager, you’ll play a key role in driving the commercial...
Location
Location
France , Aix-en-Provence
Salary
Salary:
Not provided
voyage-prive.co.uk Logo
Voyage Privé
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong analytical skills with the ability to translate insights into clear, actionable plans
  • Excellent communication skills and the ability to collaborate with diverse internal and external stakeholders
  • Strong organizational and time-management skills, comfortable in fast-paced environments with frequent change
  • Autonomous, reliable, solution-oriented, curious, and creative
  • Performance-driven mindset with a strong focus on results and continuous improvement
  • Confident, approachable, and relationship-oriented, able to build trusted partnerships internally
  • Good IT literacy and strong interest in digital trends
  • Fluent in English & German
Job Responsibility
Job Responsibility
  • Own and drive commercial performance for the DACH market (Austria and Switzerland, with a strong focus on the German market)
  • Deep dive into product and destination performance to identify over- and under-performing offers
  • Act as the main point of contact for Supply (buyers) and Content teams to ensure a rigorous, relevant, and high-quality offer selection
  • Ensure Marketing teams have the right market insights and products to promote
  • Analyze market trends and customer buying behavior (destinations, pricing, transport, demographics, key travel windows, etc.) to build a deep understanding of your portfolio
  • Improve product conversion rates through clear and structured action plans (product selection, merchandising, lifecycle management, stock monitoring, technical issue tracking)
  • Monitor website performance KPIs versus the market and propose actionable plans to maximize revenue and member engagement (Traffic, Conversion, and ABV (average basket value))
  • Conduct regular competitive analysis and share insights with internal stakeholders
  • Optimize transport performance (flights) by ensuring high-quality content and closely tracking commercial and technical performance
  • Coordinate, analyze, and monitor the performance of on-site events and campaigns (Voyage Privé initiatives or partnerships)
What we offer
What we offer
  • 2 days of remote work per week, with the possibility to group them into up to 4 full remote weeks per year
  • Access to large on-site fitness center and private padel court
  • Company Breaks, Carnival, Annual Convention, conferences, free tickets to Provence Rugby home matches, and live music at the Dalida Institute
  • Exclusive discounts of up to 20% on Voyage Privé getaways for you, your family, and your friends
  • Fulltime
Read More
Arrow Right
New

Business Developer Confirmé/ Senior Hotel Contracting – Spanish Speaker

As a Global Buyer, Spain Mainland, you’ll play a key role in driving the growth ...
Location
Location
France , Aix-en-Provence
Salary
Salary:
Not provided
voyage-prive.co.uk Logo
Voyage Privé
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience of 4 years in business development, sales, or account management in the tourism sector
  • Excellent negotiation skills, confidence in dealing with suppliers, and analytical skills
  • Strong communication and collaboration abilities
  • Comfortable in a fast-paced, high-growth environment
  • Data-driven, structured, and always looking for ways to improve
  • Fluent in English and Spanish
Job Responsibility
Job Responsibility
  • Lead the sourcing and negotiation of exclusive promotional campaigns with hotels across Spain to meet revenue targets and grow our portfolio
  • Collaborate with internal teams (including Marketing and Content) to optimize campaign performance
  • Analyze market trends and competition to identify growth opportunities
  • Build and maintain strong hotel partnerships through regular meetings and calls
  • Expand our network of partners by pitching and onboarding new hotels
What we offer
What we offer
  • Access to large on-site fitness center
  • Private padel court
  • Company Breaks, Carnival, Annual Convention, meetups and talks
  • Free tickets to every Provence Rugby home match and live music nights at the Dalida Institute
  • Up to 20% off exclusive getaway offers
  • Hybrid model with 3 mandatory on-site days per week plus 4 fully remote weeks per year
  • Fulltime
Read More
Arrow Right
New

Accounting Clerk

We are looking for a detail-oriented Accounting Clerk to join our team on a part...
Location
Location
United States , Los Angeles
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • coursework or degree in accounting is advantageous
  • At least one year of experience in a clerical or accounting support role
  • Familiarity with fundamental accounting principles and practices
  • Proficiency in Microsoft Office applications, particularly Excel and Word, as well as accounting software
  • Exceptional attention to detail and commitment to accuracy
  • Strong organizational skills coupled with effective communication abilities
  • Knowledge of accounts payable, accounts receivable, data entry, and invoice processing
Job Responsibility
Job Responsibility
  • Process accounts payable and receivable transactions with precision and efficiency
  • Perform reconciliations for bank statements and general ledger accounts to ensure accuracy
  • Record and verify financial transactions using accounting software
  • Assist in month-end and year-end closing procedures to support financial reporting
  • Maintain and organize filing systems for financial documentation
  • Address inquiries from vendors and internal teams regarding billing and payments
  • Generate reports and spreadsheets to support financial analysis and decision-making
  • Carry out additional clerical tasks as assigned by management
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Parttime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Poland Jobs Ireland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy