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Outreach & Engagement Manager

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Pomelo Care

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Location:
United States

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

90000.00 - 115000.00 USD / Year
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Job Description:

Managing and motivating teams to drive enrollment. Drive enrollment and activation KPIs through effective coaching, training, and supervision of a team of outreach specialists during evening hours. Monitor your team’s performance, and developing and implementing effective strategies and processes to engage prospective patients. This is a critical position that requires strong leadership, excellent communication skills, and a deep understanding of healthcare regulations, policies, and procedures.

Job Responsibility:

  • Lead, and manage a team of outreach specialists providing regular training, and coaching to achieve enrollment KPIs
  • Facilitate onboarding and training of new specialists
  • Analyze qualitative and quantitative outreach performance metrics to identify trends and opportunities to improve key KPIs including enrollments and CAC
  • Monitor call quality and adherence to established protocols and standards by conducting regular audits of call recordings and specialist interactions
  • Maintain accurate and up-to-date documentation of specialist interactions, outcomes, and follow-up actions, adhering to privacy and confidentiality regulations
  • Identify opportunities and implement process improvements to enhance the efficiency and effectiveness of outbound and inbound calling
  • Execute on regular performance evaluations of outreach specialist calls and documentation
  • Create and maintain team schedules to ensure adequate coverage
  • Ensure compliance with government regulations and guidelines in all outbound calling and outreach activities
  • Foster a supportive and inclusive team environment, encouraging professional growth and development

Requirements:

  • Earned your Bachelor's degree in healthcare management, public health, or a related field
  • Able to work some evenings, with a standard schedule of Monday - Friday, 8:30am - 5:00pm CST
  • Proven experience in healthcare management, specifically in outbound calling and proactive outreach
  • Strong knowledge of Medicaid policies, procedures, and value-based care
  • Excellent communication and interpersonal skills to engage with diverse patient populations
  • Demonstrated leadership abilities, with experience in managing and motivating teams
  • Proficient in data analysis and reporting, using metrics to drive performance improvements
  • Detail-oriented, with exceptional organizational and documentation skills
  • Ability to adapt to changing priorities and work effectively in a fast-paced environment
  • Familiarity with healthcare software systems and customer relationship management (CRM) tools

Nice to have:

  • Experience working in a fast-paced and dynamic startup environment
  • Are fluent in speaking and writing Spanish
What we offer:
  • Competitive healthcare benefits
  • Generous equity compensation
  • Unlimited vacation
  • Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

Additional Information:

Job Posted:
December 11, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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