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MMC Group LP Logo MMC Group LP · Customer Service

Outreach Customer Service Representative

United States, Hayward 20.00 USD / Hour · Job Posted March 21, 2026
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Job Description

The Outreach Customer Service Representative (CSR) is responsible for delivering face-to-face outreach, education, and enrollment support to program beneficiaries. This role supports community engagement through presentations, enrollment assistance, and ongoing customer follow-up. The ideal candidate is bilingual in Spanish, comfortable working in public settings, and experienced supporting diverse or low-income populations in a customer-facing environment.

Job Responsibility

  • Conduct face-to-face outreach and provide enrollment broker services through group and individual presentations
  • Present managed care options and assist beneficiaries with understanding and using their healthcare plans
  • Assist beneficiaries with enrollment and disenrollment processes
  • Support other Enrollment Service Representatives with daily operational activities
  • Assist management with training and guidance of new Enrollment Service Representative staff
  • Maintain positive relationships with county staff, community groups, and healthcare organization clients
  • Conduct ongoing program training for county staff and community partners
  • Perform data entry related to enrollments and disenrollments
  • Transmit enrollment and disenrollment data to central processing in accordance with policies and procedures
  • Assist beneficiaries with medical exemption and waiver inquiries
  • Provide beneficiaries with status updates regarding enrollment, disenrollment, exemptions, and waivers
  • Document daily activities accurately in the Customer Relationship Management (CRM) system
  • Review knowledge base content for accuracy and recommend improvements
  • Adhere to established procedures, perform self-checks, and maintain attention to detail
  • Meet Field Operations minimum performance standards
  • Notify management promptly of procedural compliance issues
  • Report quality concerns or deficiencies in a timely manner
  • Provide recommendations to management to improve quality and efficiency
  • Meet defined production and quality performance goals
  • Work at assigned offices as directed by management
  • Attend and promote programs at community events and health fairs as needed
  • Meet all performance standards outlined for the position
  • Perform additional duties as assigned

Requirements

  • High school diploma, GED, or equivalent required
  • Six months of human services or public-facing experience preferred
  • Presentation, outreach, teaching, marketing, or public relations experience preferred
  • Experience working with low-income and diverse populations preferred
  • Valid driver's license and proof of insurance required
  • Ability to travel throughout the county and surrounding areas as needed
  • Fluency in Spanish, including reading and writing, required
  • Strong customer service, interpersonal, and communication skills
  • Ability to present information clearly in both group and one-on-one settings
  • Cultural and linguistic competency when engaging diverse populations
  • Strong organizational skills with attention to accuracy and detail
  • Ability to manage multiple tasks in a fast-paced, deadline-driven environment
  • Ability to work independently as well as collaboratively within a team
  • Computer literacy, including proficiency with MS Office applications such as Word, Excel, and PowerPoint
  • Ability to quickly learn new systems and software platforms
  • Typing speed of 20+ words per minute

Nice to have

  • Experience in human services or other public-facing roles
  • Outreach, presentation, community education, or public speaking experience
  • Experience working with low-income or diverse populations

What we offer

  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits
  • Mileage reimbursement provided
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