Outreach Associate, CVS Health

CVS Health

Location:
United States, Charlotte, North Carolina

Category:
Sales

Contract Type:
Not provided

Salary:

18.50 - 35.29 USD / Hour

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Job Description:

The position of an Outreach Associate (OA) is an entry level sales position with the goal of adding new patients to an Oak Street Health center. As part of the Outreach team, the OA follows up on warm leads, attends events to meet prospective patients, and schedules those prospective patients for their initial welcome visit appointment with Oak Street Health.

Job Responsibility:

Participate in a variety of outreach/marketing activities and events in the local community, including health fairs, presentations at senior buildings, activities at churches and food pantries, and any place where older adults may benefit from learning about Oak Street service offerings
Canvassing, or going door to door, in the neighborhoods we are located in
Coordinate all aspects of generating prospective patient leads, from gathering contact information to following up and inviting prospective patients to tour Oak Street community centers
Follow up on warm leads generated from our Call Center
Sign up eligible prospects to attend a welcome visit with our doctor and care team to experience the Oak Street Health care model
Follow up on patients that may have missed their first appointment
Other duties as assigned

Requirements:

1-3 years of experience working in a sales or community outreach position
Someone who is driven by a performance-based compensation model where part of your total pay is determined upon meeting a quota and achieving goals
Availability to work some weekends, as, due to the flexible hours and nature of the position, Outreach Associates generally work at least two Saturdays or weekend events per month
Computer proficiency- must be able to learn and adapt to various computer systems used in this role
Access to a vehicle that you can use every day to drive to events and activities in the community is required. Mileage is reimbursed
Familiarity with Customer Relations Management (CRM) systems is preferred
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where required in the job title)
US work authorization
Someone who embodies being 'Oaky'

Nice to have:

Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where required in the job title)
Familiarity with Customer Relations Management (CRM) systems

What we offer:

Collaborative and energetic culture
High levels of responsibility and rapid advancement
Competitive benefits
including paid vacation/sick time, generous 401K match with immediate vesting, as well as health benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
April 24, 2025

Expiration:
September 17, 2025

Employment Type:

Fulltime

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Outreach Associate