Outreach Associate, CVS Health

CVS Health

Location:
United States, Cleveland

Category:
Sales

Contract Type:
Employment contract

Salary:

18.50 - 35.29 USD / Hour

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Job Description:

The Outreach Associate at Oak Street Health is responsible for engaging with community members to generate new patient leads, developing relationships, coordinating first appointments, and supporting growth strategies within assigned territories. The role is heavily focused on community outreach and event hosting.

Job Responsibility:

Generate high-quality leads by engaging Medicare-eligible seniors through event execution
schedule first appointments with interested and eligible prospects
maintain knowledge of internal sales systems by attending scheduled meetings
collaborate with Community Relationship Managers, Outreach Executives, and Outreach Managers
collaborate with OSH central growth and call center teams
develop strong relationships with prospects across the assigned territory
capture and record customer information and sales activity into CRM systems
act as the point of contact for central call center teams
resolve concerns and complaints from new prospects
other duties as assigned

Requirements:

Ability to quickly connect with and influence the right people
enjoy talking and listening to community members’ healthcare experiences
comfort with personal sales goals and results tracking
team player and contributor to the overall effectiveness of the team
inclination to work in a results-oriented role
comfortable with navigating external barriers to create a positive experience
basic computer skills including clear electronic communication management and documentation of prospect interactions
experience managing through a CRM system, ideally Salesforce
sales and/or healthcare experience a plus
access to reliable transportation to travel between events
ability to lift 25-45 lbs for event set-up
ability to occasionally work outside of standard business hours
fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served
US work authorization

Nice to have:

Experience managing through a CRM system, ideally Salesforce
sales and/or healthcare experience
fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served

What we offer:

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
paid vacation, sick time, and investment/retirement 401K match options
health insurance, vision, and dental benefits
opportunities for leadership development and continuing education stipends
new centers and flexible work environments
opportunities for high levels of responsibility and rapid advancement
affordable medical plan options
employee stock purchase plan
no-cost programs including wellness screenings, tobacco cessation, and weight management programs
confidential counseling and financial coaching
flexible work schedules
family leave
dependent care resources
tuition assistance
retiree medical access

Additional Information:

Job Posted:
May 03, 2025

Expiration:
October 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Outreach Associate