Outreach Associate, CVS Health

CVS Health

Location:
United States, Spartanburg

Category:
Sales

Contract Type:
Employment contract

Salary:

18.50 - 35.29 USD / Hour

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Job Description:

The Outreach Associate is responsible for developing relationships with community members and scheduling interested Medicare-eligible seniors for appointments with Oak Street Health. Responsibilities include engaging prospects at events, generating leads, scheduling appointments, recording data in CRM systems, and collaborating with various teams to drive growth within an assigned territory. Candidates should embody positive energy, determination, and a strong focus on creating personalized patient experiences.

Job Responsibility:

Generate high-quality leads by effectively engaging Medicare-eligible seniors through event execution at multiple locations (both in-center and throughout the community)
Schedule first appointments with interested and eligible prospects in-the-moment
Maintain knowledge of internal sales systems (e.g., Salesforce) and organizational goals by attending scheduled meetings
Collaborate with Community Relationship Manager, Outreach Executive, and Outreach Manager/Outreach Director to drive lead generation with local community members
Collaborate with Oak Street Health central growth and call center teams
Develop strong relationships with prospects across the assigned territory
Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems
Act as point of contact for central call center team
Resolve concerns and complaints from new prospects or direct them to another Oak Street employee
Other duties as assigned

Requirements:

Ability to quickly connect with and influence the right people - enjoy talking and listening to community members’ healthcare experiences (past and desired)
Comfort with personal sales goals and results tracking
Team player and contributor to the overall effectiveness of the team
Inclination to work in a results-oriented role
Comfortable with navigating external barriers to create a positive experience
Basic computer skills, including clear electronic communication management (e.g., email) and documentation of prospect interactions
Experience managing through a CRM system, ideally Salesforce, a plus
Sales and/or healthcare experience a plus
Access to reliable transportation to travel between events
Ability to lift 25-45 lbs for event set-up
Ability to occasionally work outside of standard business hours (e.g., past 5 pm or on weekends), if needed
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization

Nice to have:

Experience managing through a CRM system, ideally Salesforce
Sales and/or healthcare experience
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve

What we offer:

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Affordable medical plan options
401(k) plan
Employee stock purchase plan
No-cost programs such as wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching
Paid time off and flexible work schedules
Family leave and dependent care resources
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
June 10, 2025

Expiration:
July 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Outreach Associate