Outreach Associate, CVS Health

CVS Health

Location:
United States, Peoria

Category:
Sales

Contract Type:
Employment contract

Salary:

18.50 - 35.29 USD / Hour

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Job Description:

The Outreach Associate is responsible for developing relationships with members of the community and scheduling interested and eligible prospects for first appointments through hosting and attending various events. Responsibilities include engaging Medicare-eligible seniors, collaborating with teams to drive lead generation, and resolving prospective patient concerns while embodying Oak Street Health values. Opportunities for leadership development and employee benefits are extensive.

Job Responsibility:

Generate high-quality leads by engaging Medicare-eligible seniors through event execution
Schedule first appointments with interested and eligible prospects
Maintain knowledge of internal sales systems and organizational goals
Collaborate with the Community Relationship Manager, Outreach Executive, and Outreach Manager/Outreach Director to drive lead generation
Capture and record customer information and sales activity into CRM system
Act as point of contact for central call center team regarding prospective OSH patients
Resolve concerns and complaints new prospects may have
Other duties as assigned

Requirements:

Ability to quickly connect with and influence the right people - enjoy talking and listening to community members’ healthcare experiences (past and desired)
Comfort with personal sales goals and results tracking
Team player and contributor to the overall effectiveness of the team
Inclination to work in a results oriented role
Comfortable with navigating external barriers to create a positive experience
Basic computer skills, including: Clear electronic communication management (e.g., email) and documentation of prospect interactions
Experience managing through a CRM system, ideally Salesforce, a plus
Sales and/or healthcare experience a plus
Access to reliable transportation to travel between events
Ability to lift 25-45 lbs for event set-up
Ability to occasionally work outside of standard business hours (e.g., past 5 pm or on weekends), if needed
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization
Someone who embodies being Oaky: Radiating positive energy, Assuming good intentions, Creating an unmatched patient experience, Driving clinical excellence, Taking ownership and delivering results, Being relentlessly determined

Nice to have:

Experience managing through a CRM system, ideally Salesforce
Sales and/or healthcare experience
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve

What we offer:

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Affordable medical plan options
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
May 09, 2025

Expiration:
September 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Outreach Associate