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Outreach And Sustainment Officer

United Kingdom, East London Employment contract 24.12 GBP / Hour · Job Posted July 03, 2026
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Job Description

We are currently recruiting for an experienced Outreach and Sustainment Officer to join a dedicated Housing team in East London. This is an excellent opportunity to make a real difference by supporting people who are sleeping rough or at risk of homelessness. You will provide proactive, trauma-informed outreach, helping vulnerable individuals access accommodation, essential services, and ongoing support to enable them to achieve and sustain independent living.

Job Responsibility

  • Deliver proactive outreach to identify and engage people sleeping rough or at risk of rough sleeping
  • Carry out assessments of individuals' housing, support, and welfare needs
  • Provide practical advice, guidance, and signposting to housing, health, welfare, and specialist support services
  • Support individuals moving into temporary accommodation, supported housing, or independent living, helping them to settle and sustain their tenancy
  • Develop person-centred support plans focused on improving long-term outcomes
  • Work collaboratively with internal teams and external partner agencies to coordinate effective support
  • Conduct welfare and safety checks, ensuring risks are identified and managed appropriately
  • Maintain accurate case records and ensure all work complies with relevant policies and procedures.

Requirements

  • Experience working with people experiencing homelessness, rough sleeping, or complex needs
  • Knowledge of housing legislation, homelessness services, and safeguarding practices
  • Experience carrying out support needs and risk assessments
  • A trauma-informed, person-centred approach to supporting vulnerable individuals
  • Excellent communication and relationship-building skills
  • The ability to work independently while managing a varied caseload
  • Strong organisational skills and experience maintaining accurate case records.

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