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We are currently recruiting for an experienced Outreach and Sustainment Officer to join a dedicated Housing team in East London. This is an excellent opportunity to make a real difference by supporting people who are sleeping rough or at risk of homelessness. You will provide proactive, trauma-informed outreach, helping vulnerable individuals access accommodation, essential services, and ongoing support to enable them to achieve and sustain independent living.
Job Responsibility
Deliver proactive outreach to identify and engage people sleeping rough or at risk of rough sleeping
Carry out assessments of individuals' housing, support, and welfare needs
Provide practical advice, guidance, and signposting to housing, health, welfare, and specialist support services
Support individuals moving into temporary accommodation, supported housing, or independent living, helping them to settle and sustain their tenancy
Develop person-centred support plans focused on improving long-term outcomes
Work collaboratively with internal teams and external partner agencies to coordinate effective support
Conduct welfare and safety checks, ensuring risks are identified and managed appropriately
Maintain accurate case records and ensure all work complies with relevant policies and procedures.
Requirements
Experience working with people experiencing homelessness, rough sleeping, or complex needs
Knowledge of housing legislation, homelessness services, and safeguarding practices
Experience carrying out support needs and risk assessments
A trauma-informed, person-centred approach to supporting vulnerable individuals
Excellent communication and relationship-building skills
The ability to work independently while managing a varied caseload
Strong organisational skills and experience maintaining accurate case records.