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At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. General Summary The Pharmacy Technician, Outpatient Pharmacy is responsible for providing pharmacy services including performing prescription intake tasks, resolving insurance claims issues, preparing medications for dispensing, managing inventory, providing excellent customer service to patients, families, and providers, and ensuring compliance with all state and federal regulations, accreditation standards, and hospital policies. The Pharmacy Technician, Outpatient Pharmacy works under the direct supervision of a pharmacist to deliver safe, accurate, and reliable pharmacy services. Pharmacy Technician must be able to work a flexible schedule includeing some evenings and weekends.
Job Responsibility:
Customer Service & Patient Care: Promptly greets patients and families in person and by telephone with a friendly and helpful attitude. Answers medication-related inquiries, requests authorization for refills, and provides guidance on prescription pick-up. Responds efficiently to inquiries by health care providers with pharmacy questions
Prescription Processing: Receives and processes prescription orders, and continually updates patient information verifying accuracy. Manages the administrative responsibilities for faxing, filing, and/or documenting in medical record for non-electronic prescriptions, MassPAT PMP requirements, 340B eligibility, or other pertinent procedures. Ensures compliance with all regulations
Insurance & Billing Support: Determines and updates patient’s insurance information, calls insurance companies to verify coverage, processes claims through the patient’s insurance. Investigates and resolves prescription issues. Collaborates with the pharmacist and prescribers to formulate a solution, such as an alternative medicine or co-pay discount program
Medication Preparation: Measures and counts medications and prepares and affixes medication labels for dispensing under pharmacist supervision. Compounds simple or complex non-sterile medications in accordance with established policies, procedures and professional standards
Inventory Management: Maintains pharmacy inventory by monitoring medication and supplies stock levels, anticipating needed medications and supplies, and removing outdated/expired drugs. Places and expedites orders, receives orders, rotates medications, restocks supplies. Ensures the proper storage of all medications in accordance with policies and procedures
Compliance: Complies with all federal, state, and local pharmacy regulations to ensure a safe, accurate, and compliant dispensing environment. Performs routine quality control, cleaning and equipment maintenance tasks according to established procedures and schedules. Prepares and maintains related logs and records.Adheres to all privacy, infection-control, and annual competency requirements in accordance with hospital policies, accreditation standards, and regulatory requirements.. Participates in training and orientation of new technicians and pharmacy students
Requirements:
High School Diploma / GED
Current registration as a pharmacy technician by the Massachusetts Board of Pharmacy
Current national certification as a Pharmacy Technician (CPhT)
Strong teamwork skills
Strong communication skills
Ability to learn effective techniques and processes resulting in few errors or defects
Basic knowledge of basic computer skills
Strong attention to detail
Ability to follow direction
Basic pharmaceutical calculations
Basic knowledge of medical & pharmaceutical terminology
Drug Classification
FDA/Legal Compliance
Quality control
What we offer:
flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement