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Outpatient Manager

Egypt, Kattamya · Job Posted March 12, 2026
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Job Description

Manage entire out-patient journey to ensure and maximize patients’ satisfaction through a smooth and seamless flow of patient experience cycle

Job Responsibility

  • To work closely with the multi-disciplinary out-patient team to maintain recognized standards promoting efficient clinic management and seamless patient journey
  • Ensures smooth day-to-day function of the Out-Patient Department which may include information about available clinic slots and timings to provide necessary information for patients and their families
  • To be responsible for liaising with consultants and Call Center for accurate bookings and punctual consultant arrival timings
  • Receive and dispatch inter and intradepartmental emails to guarantee the smooth flow of information
  • Deal with problems and complaints received and immediately act to restore patients’ satisfaction
  • Ensures the smooth flow of Q system and generates subsequent reports on patients’ waiting time
  • Recruits and selects high caliber staff within the departmental budgets and maintain harmonious working relationships
  • Compiles data for occupancy and census records
  • Monitors Patient Experience Out-Patient Officers in terms of effective communication with patients and relatives upon their arrival to the Out-Patient clinic, speedy registration process, and accurate invoices creation
  • Monitors Patient Experience Call Center Officers in terms of ensuring accurate patients’ booking and scheduling
  • Keeps track of all Departmental Key Performance Indicators and activates Quality Improvement projects
  • Checks patients’ satisfaction through conducting a Patient Satisfaction Survey on a selected sample of patients visiting Out-Patient Clinics
  • Sets up the weekly work schedule and vacation plan for Out-Patient and Call Center Officers
  • Discusses outstanding issues with the Patient Experience Director
  • To carry out any responsibilities and duties that may be requested by department management
  • To provide cross-departmental cover and support as necessary and to undertake specific project work as directed by the Patient Experience Director
  • Generates daily, weekly, monthly and yearly reports with Out-Patient statistics
  • Conducts monthly performance evaluation on all Out-Patient staff

Requirements

  • MBBCH is preferred or equivalent
  • 7 years professional experience with 3 years in a leadership role in a recognized Hospital

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