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Outpatient Clerk

United States, Albuquerque 16.15 - 20.06 USD / Hour · Job Posted May 20, 2026
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Job Description

Perform a variety of customer service duties; provide information and assistance to internal and external customers; schedule appointments, verify medical coverage; perform basic cashier duties; serve as first contact for incoming customers within assigned ambulatory setting; ascertain customer's needs and direct appropriately. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.

Job Responsibility

  • Perform a variety of customer service duties
  • provide information and assistance to internal and external customers
  • schedule appointments, verify medical coverage
  • perform basic cashier duties
  • serve as first contact for incoming customers within assigned ambulatory setting
  • ascertain customer's needs and direct appropriately
  • ensure adherence to Hospitals and departmental policies and procedures
  • no patient care assignment
  • assist patients and families with all aspects of the admission and discharge process
  • communicate and assist in resolving problems
  • perform basic cashiering duties
  • collect monies for various activities
  • close and balance cash register
  • provide information and assistance to internal and external customers
  • provide and ensure quality service and customer satisfaction
  • enter various data into computer
  • verify data, make corrections and ensure accuracy
  • interview patients and/or families to obtain demographic, financial information and signatures as required
  • schedule new and follow-up appointments
  • verify insurance eligibility and restrictions to include referrals, prior authorization and financial assessment as required
  • may process patient discharge to include obtaining referrals, scheduling tests and other related activities
  • answer and direct phone calls as requested
  • take and relay messages
  • may assist other departments/clinics as requested
  • adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable

Requirements

  • High School or GED Equivalent
  • 1 year directly related experience
  • Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
  • Medical office and/or clerical experience

Nice to have

  • Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
  • Medical office and/or clerical experience

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