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Outpatient Clerk

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UNM Hospitals

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Location:
United States , Albuquerque

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Category:
-

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Contract Type:
Not provided

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Salary:

16.15 - 20.06 USD / Hour

Job Description:

Perform a variety of customer service duties; provide information and assistance to internal and external customers; schedule appointments, verify medical coverage; perform basic cashier duties; serve as first contact for incoming customers within assigned ambulatory setting; ascertain customer's needs and direct appropriately. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.

Job Responsibility:

  • Perform a variety of customer service duties
  • provide information and assistance to internal and external customers
  • schedule appointments, verify medical coverage
  • perform basic cashier duties
  • serve as first contact for incoming customers within assigned ambulatory setting
  • ascertain customer's needs and direct appropriately
  • Ensure adherence to Hospitals and departmental policies and procedures
  • ADMISSION/DISCHARGE - Assist patients and families with all aspects of the admission and discharge process
  • communicate and assist in resolving problems
  • CASHIER - Perform basic cashiering duties
  • collect monies for various activities
  • close and balance cash register
  • CUSTOMER SERVICE - Provide information and assistance to internal and external customers
  • provide and ensure quality service and customer satisfaction
  • DATA ENTRY - Enter various data into computer
  • verify data, make corrections and ensure accuracy
  • REGISTRATION - Interview patients and/or families to obtain demographic, financial information and signatures as required
  • schedule new and follow-up appointments
  • REGISTRAT/DISCHARGE - Verify insurance eligibility and restrictions to include referrals, prior authorization and financial assessment as required
  • may process patient discharge to include obtaining referrals, scheduling tests and other related activities
  • TELEPHONE - Answer and direct phone calls as requested
  • take and relay messages
  • ASSISTANCE - May assist other departments/clinics as requested
  • PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable

Requirements:

  • High School or GED Equivalent
  • 1 year directly related experience

Nice to have:

  • Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
  • Medical office and/or clerical experience
What we offer:
  • Comprehensive health coverage
  • retirement plans
  • tuition reimbursement

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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