Outpatient Clerk

• Perform a variety of customer service duties
• provide information and assistance to internal and external customers
• schedule appointments, verify medical coverage
• perform basic cashier duties
• serve as first contact for incoming customers within assigned ambulatory setting
• ascertain customer's needs and direct appropriately
• ensure adherence to Hospitals and departmental policies and procedures
• assist patients and families with all aspects of the admission and discharge process
• communicate and assist in resolving problems
• perform basic cashiering duties
• collect monies for various activities
• close and balance cash register
• provide information and assistance to internal and external customers
• provide and ensure quality service and customer satisfaction
• enter various data into computer
• verify data, make corrections and ensure accuracy
• interview patients and/or families to obtain demographic, financial information and signatures as required
• schedule new and follow-up appointments
• verify insurance eligibility and restrictions to include referrals, prior authorization and financial assessment as required
• may process patient discharge to include obtaining referrals, scheduling tests and other related activities
• answer and direct phone calls as requested
• take and relay messages
• may assist other departments/clinics as requested
• adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable

• High School or GED Equivalent
• 1 year directly related experience

• Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
• Medical office and/or clerical experience

Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials