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Outpatient Clerk

sheffieldchildrens.nhs.uk Logo

Sheffield Children's NHS Foundation Trust

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Location:
United Kingdom , Sheffield

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Contract Type:
Not provided

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Salary:

24465.00 GBP / Year
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Job Description:

We are looking for someone to join our dedicated Outpatients Contact Centre team, You will book appointments, manage patient schedules, and provide exceptional service to our patients, families, and colleagues.

Job Responsibility:

  • Book and manage appointments according to Trust standards
  • Engage with patients, visitors, and staff, demonstrating empathy and professionalism
  • Perform administrative tasks, including filing referrals, sorting post, and scanning documents
  • Handle phone calls, emails, and book services such as interpreters and transport
  • Greet visitors and provide necessary information at the reception desk
  • Provide support for other roles during absence and suggest improvements for service delivery

Requirements:

  • Educated to GCSE standard or equivalent
  • Clerical and or reception work experience gained from working within a public facing environment
  • Experience of working in a team environment
  • Competent keyboard / IT skills
  • Ability to manage a busy workload and prioritise tasks
  • Ability to demonstrate initiative and work collaboratively
  • Ability to communicate sensitively with children, young people, and their families
  • Excellent communication skills
  • Detail oriented

Nice to have:

  • GCSE in Mathematics/English Language
  • NVQ Level 2 - Customer Care
  • NVQ Level 2 - Administration or equivalent acquired experience
  • Significant clerical and or reception experience gained within the NHS - ideally a patient administration department within a hospital setting
  • Experience of in-patient, out-patient or waiting list management
  • Experience of using modules of the Patient Administrative System, in particular the outpatient module
  • Working knowledge of hospital administrative processes and practices
What we offer:
  • Generous annual leave and pension schemes
  • Health and wellbeing programmes
  • Exclusive discounts

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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