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We are looking for someone to join our dedicated Outpatients Contact Centre team, You will book appointments, manage patient schedules, and provide exceptional service to our patients, families, and colleagues.
Job Responsibility:
Book and manage appointments according to Trust standards
Engage with patients, visitors, and staff, demonstrating empathy and professionalism
Perform administrative tasks, including filing referrals, sorting post, and scanning documents
Handle phone calls, emails, and book services such as interpreters and transport
Greet visitors and provide necessary information at the reception desk
Provide support for other roles during absence and suggest improvements for service delivery
Requirements:
Educated to GCSE standard or equivalent
Clerical and or reception work experience gained from working within a public facing environment
Experience of working in a team environment
Competent keyboard / IT skills
Ability to manage a busy workload and prioritise tasks
Ability to demonstrate initiative and work collaboratively
Ability to communicate sensitively with children, young people, and their families
Excellent communication skills
Detail oriented
Nice to have:
GCSE in Mathematics/English Language
NVQ Level 2 - Customer Care
NVQ Level 2 - Administration or equivalent acquired experience
Significant clerical and or reception experience gained within the NHS - ideally a patient administration department within a hospital setting
Experience of in-patient, out-patient or waiting list management
Experience of using modules of the Patient Administrative System, in particular the outpatient module
Working knowledge of hospital administrative processes and practices