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Outpatient bookings administrator

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Brook-St Hiredonline

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Location:
United Kingdom , Belfast

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

12.75 GBP / Hour
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Job Description:

Are you organised, people-focused, and eager to make a difference in patient care? We're looking for a proactive Outpatient Bookings Administrator to join our team and help us deliver a seamless experience for patients and healthcare staff. You'll play a key part in our busy Outpatients team, handling patient and GP queries, managing appointments, and keeping our clinics running smoothly using the ENCOMPASS system.

Job Responsibility:

  • Handling incoming referral letters, registering and processing them accurately
  • Booking outpatient appointments and monitoring waiting lists to ensure patients are seen according to clinical priority
  • Generating reports and analysing data to maximise clinic capacity
  • Liaising closely with clinical and admin colleagues to resolve queries, track missing information or escalate issues quickly
  • Ensuring clear, courteous communication with patients, families, GPs, and colleagues-whether by phone, letter, or in person
  • Supporting patients with additional needs, including arranging interpreters and accessible communications
  • Proactively spotting problems-like incorrect bookings or missing patient details-and quickly sorting them out
  • Helping with admin tasks like scanning documents or notifying patients about appointment changes

Requirements:

  • Good attention to detail and the ability to work well with IT systems
  • Strong communication and problem-solving skills
  • A supportive attitude-ready to help patients, families, and colleagues
  • Flexibility to adapt in a busy, changing environment
What we offer:
  • Paid holidays plus pension
  • Friendly, supportive team environment
  • Build NHS experience
  • Work with dedicated professionals
  • Excellent opportunity for career progression

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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