Outpatient bookings administrator Job at Brook-St Hiredonline (Belfast)

Patient Experience Clerk

We are looking for a Patient Experience Clerk to join our team here at the Great...

Location

United Kingdom , Swindon

Salary:

24937.00 - 26598.00 GBP / Year

Great Western Hospitals NHS Foundation Trust

Expiration Date

Until further notice

Requirements

GCSE3 or above including Maths and English
Evidence of continuing professional development
Evidence of Health & Safety training
Educated to NVQ Level 3
Willingness to undertake NHS specific IT system training including Medway clinic template maintenance, case-note tracking, patient transport system
Evidence of significant administrative experience within a customer focused environment
Experience and understanding of outpatient services and performance indicators
Experience in implementing NHS policies and guidelines relevant to outpatient services
Evidence of successful process design and implementation
Proven experience of developing administrative processes, analysing information, and report writing

Job Responsibility

Operationally responsible for the delivery day to day key performance indicators for the unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment
Be the custodian of a brilliant experience for all our patients, Role Model through excellent customer service skills at all points of patient engagement a warm and engaging interaction with a smile at all times
Operationally responsible for day-to-day delivery and implementation of departmental procedures liaising with other management groups & departments to ensure processes meet the needs of services, divisions and the organisation
Responsible for the standard and quality of the Outpatient Administration, requesting, analysing and acting on information relating to general performance activity and quality, and taking corrective action where appropriate to meet the required standards or improve quality
Use waiting lists, on hold reports and other patient tracking reports, to direct outpatient administrators to book outpatient appointments in line with the Trusts Elective Access, Booking and Choice Policy, monitoring booking performance against key performance indicators
Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the Trusts Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures
Check all patient demographics at clinic attendance, updating changes on the patient administration system and administering overseas patient payment forms
Manage follow up patient wait list for service by validating the Validation tool completing a test your knowledge and completing and submitting the information to the automation team within the agreed time frame

Fulltime

New

Secretary

The Unit is seeking an organised and proactive Unit Secretary to provide high‑le...

Location

Australia , Melbourne

Salary:

Not provided

Austin Health

Expiration Date

March 24, 2026

Requirements

Strong communication skills
Attention to detail
Medical terminology knowledge
Experience with Microsoft Office
The ability to prioritise in a fast‑paced environment
Experience in medical administration and familiarity with hospital systems (e.g., SharePoint, Cerner, TrakCare) is highly valued

Job Responsibility

Provide high‑level administrative and customer service support
Coordinate key administrative functions including PA support, document management, outpatient waitlist oversight, clinic bookings, and reception duties
Liaise with clinicians and stakeholders
Manage correspondence and electronic records
Help maintain smooth unit operations

What we offer

Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation
A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program
Onsite childcare at Austin Hospital, easy access via public transport and car parking options
Mentoring and career development opportunities

Parttime

!

Receptionist

Become a part of our caring community and help us put health first. The Receptio...

Location

United States , Corpus Christi

Salary:

38000.00 - 45800.00 USD / Year

Humana

Expiration Date

Until further notice

Requirements

1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
Excellent customer service and phone etiquette
Team player with a positive attitude
Ability to multitask in a fast-paced environment
Attention to detail and highly organized
Knowledge of MS Office (Word, Excel, Outlook, Access)

Job Responsibility

Receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately
Performs basic administrative/clerical/operational/customer support/computational tasks
Checking in and outpatients, insurance verification and data entry
Operates a switchboard or multi-line phone and maintains long distance call logs
Takes and distributes accurate messages
Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee
Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address
Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages

What we offer

Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities

Fulltime

Medical Secretary

Medical Secretary at The Beardwood Hospital, part of Circle Health Group. This i...

Location

United Kingdom , Blackburn

Salary:

26500.00 GBP / Year

Circle Health Group

Expiration Date

March 22, 2026

Requirements

Proven experience in a medical secretarial or administrative role within a healthcare setting
Excellent typing and transcription skills, including experience with audio dictation
Strong knowledge of medical terminology and clinical correspondence formatting
Excellent communication and interpersonal skills, with a professional and patient-centred approach
High level of accuracy and attention to detail
Proficient in Microsoft Office and healthcare systems (e.g., PAS, EPR, Dictation software)

Job Responsibility

Provide dedicated secretarial support to one or more consultants, including diary management, clinic preparation, and transcription of clinical correspondence
Type letters, reports, and medical documentation from audio dictation or handwritten notes with a high level of accuracy
Liaise with patients to confirm appointments, investigations, admissions, and follow-up arrangements
Act as a point of contact for patient queries, delivering a professional and compassionate service at all times
Manage consultants' diaries, including scheduling outpatient clinics, theatre lists, and meetings
Coordinate with hospital departments (e.g., bookings, theatre, billing) to support the delivery of care

What we offer

25 days holiday per year + bank holidays, increasing to 30 days with service
Private Pension Scheme
Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
Friends & Family Hospital Discounts
Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
Non-contributory life insurance
Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
Access to resources, tools and services to support your wellbeing
Employee recognition programmes
Industry leading training and development opportunities

Fulltime

!

Administration Manager

As an Administration Manager, you will work in a dynamic, fast-paced environment...

Location

United Kingdom , Oxford

Salary:

38682.00 - 46580.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent organisation and attention to detail
Ability to work effectively under pressure
IT literate and have ability to work with MS Office, patient booking systems (ideally Cerner) and be able to pick up new systems with ease
Strong written and verbal communication
Understanding the importance of patient confidentiality

Job Responsibility

Lead, mentor, and develop administrative staff, ensuring accurate and compliant management of patient data
Oversee appointment bookings on the Electronic Patient Record (Cerner), ensuring referrals are clinically triaged within 48 hours and capacity is effectively utilised
Manage clinician availability, including annual leave and outpatient session changes, ensuring EPR accuracy and proactive maintenance of clinics to meet waiting time targets
Work closely with clinicians and administrative teams, taking a proactive, hands-on leadership approach while supporting day-to-day administrative operations

What we offer

Performance related bonus
Private healthcare
Electric vehicle schemes
£500 annual learning and development budget
33 days of annual leave
Free parking
Access to onsite facilities

Fulltime

Hospital Admissions Rep IV

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 4 years of relevant experience required
AAS in related discipline with 3 years of related (admitting/registration/patient accounts/insurance) experience, preferably in a hospital setting preferred
Or equivalent combination of education and experience
Ability to use medical terminology required
Basic understanding of Central Registration, Health Information Management, Financial Counseling, and Pathology required
Knowledgeable and proficient in the use of the Hospital software i.e. EPIC. required

Job Responsibility

Using excellent customer service skills and exercising thorough knowledge of hospital policy and procedures as they relate to inpatient, outpatient, or ancillary intake, financial, credit and charity policies throughout the continuum of care: arranges for admission of patients to inpatient and outpatient beds and services, schedules and assigns accommodations or service locations
determines financial eligibility, secures account for billing and coordinates account management through discharge
Completes appropriate forms to complete Death Certificate registration
Is familiar with the New York State Electronic Death Registry System
Maintains current knowledge of the software system used by UR for all activities concerning Bed Management
Interprets eligibility for admission/service/treatment plans
Documents in a timely, accurate manner in the hospital computer system
Maintains and monitors patients in the system for accurate charges throughout all inpatient stays
Provides information to Financial Counseling in a timely manner for all urgent admissions
Marks patients for merge and notifies Health Information Management

Fulltime

Booking Clerk

The Booking Clerk provides general reception support to the assigned department ...

Location

Canada , Sioux Lookout

Salary:

26.70 - 28.80 CAD / Hour

Sioux Lookout Meno Ya Win Health Centre

Expiration Date

Until further notice

Requirements

Minimum Grade 12 or GED required
Strong communication, organizational and time management skills
Knowledge of Novari E-Referral is an asset
Ability to type 40 w.p.m. considered an asset
Proficient in the use of the Meditech system considered an asset

Job Responsibility

Required to operate basic office equipment such as fax, copier, printer, computer and telephone
Receiving and assisting incoming calls, taking and distributing messages
Entering outpatient orders and scheduling appointments into the Meditech system
Maintain contact with technologists and kinesiologist to add and make changes as necessary to ensure accurate registration numbers for PACs and Meditech
Organizing and scheduling appointments with other departments in order to reduce unnecessary travel and inconvenience for the patient
Book appointments for diagnostic imaging and cardiopulmonary exams
Contact patients by phone and letter to confirm appointments
Ensure all proper paperwork is sent to N.I.H.B. for Northern client appointments
Performs other duties as assigned or requested
Must be discreet and maintain confidentiality and have strong time management skills

Fulltime

Clerk Typist II

The Clerk Typist II provides general reception support to the assigned departmen...

Location

Canada , Sioux Lookout

Salary:

26.70 - 28.80 CAD / Hour

Sioux Lookout Meno Ya Win Health Centre

Expiration Date

Until further notice

Requirements

Minimum Grade 12 or GED
Ability to type 40 w.p.m. considered an asset
Proficient in the use of the Meditech system considered an asset
Knowledge of medical terminology an asset

Job Responsibility

Required to operate basic office equipment such as fax, copier, printer, computer and telephone
Receiving and assisting incoming calls, taking and distributing messages
Entering outpatient orders and scheduling appointments into the Meditech and Novari system
Maintain contact with Technologists and Kinesiologist to add and make changes as necessary to ensure accurate registration numbers for PACs and Meditech
Organizing and scheduling appointments with other departments in order to reduce unnecessary travel and inconvenience for the patient
Book appointments for diagnostic imaging and cardiopulmonary exams
Contact patients by phone or letter to confirm appointments
Ensure all proper paperwork is sent to N.I.H.B. for Northern client appointments
Performs other duties as assigned or requested
Must be discreet and maintain confidentiality and have strong time management skills

Fulltime

Outpatient bookings administrator

Brook-St Hiredonline

Location:
United Kingdom , Belfast

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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Brook-St Hiredonline

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Job Description:

Job Responsibility:

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Job Posted:
March 21, 2026