Outpatient Bookings Administrator Job at Brook-St Hiredonline (Belfast)

Outpatient bookings administrator

Are you organised, people-focused, and eager to make a difference in patient car...

Location

United Kingdom , Belfast

Salary:

12.75 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Good attention to detail and the ability to work well with IT systems
Strong communication and problem-solving skills
A supportive attitude-ready to help patients, families, and colleagues
Flexibility to adapt in a busy, changing environment

Job Responsibility

Handling incoming referral letters, registering and processing them accurately
Booking outpatient appointments and monitoring waiting lists to ensure patients are seen according to clinical priority
Generating reports and analysing data to maximise clinic capacity
Liaising closely with clinical and admin colleagues to resolve queries, track missing information or escalate issues quickly
Ensuring clear, courteous communication with patients, families, GPs, and colleagues-whether by phone, letter, or in person
Supporting patients with additional needs, including arranging interpreters and accessible communications
Proactively spotting problems-like incorrect bookings or missing patient details-and quickly sorting them out
Helping with admin tasks like scanning documents or notifying patients about appointment changes

What we offer

Paid holidays plus pension
Friendly, supportive team environment
Build NHS experience
Work with dedicated professionals
Excellent opportunity for career progression

Fulltime

Patient Experience Clerk - Outpatients

We are looking for a Patient Experience Clerk to join our team here at the Great...

Location

United Kingdom , Swindon

Salary:

25760.00 - 27476.00 GBP / Year

Great Western Hospitals NHS Foundation Trust

Expiration Date

June 16, 2026

Requirements

GCSE 3 or above including Maths and English
Evidence of continuing professional development
Evidence of Health & Safety training
Educated to NVQ Level 3
Willingness to undertake NHS specific IT system training including Medway clinic template maintenance, case-note tracking, patient transport system
Evidence of significant administrative experience within a customer focused environment
Experience and understanding of outpatient services and performance indicators
Experience in implementing NHS policies and guidelines relevant to outpatient services
Evidence of successful process design and implementation
Proven experience of developing administrative processes, analysing information, and report writing

Job Responsibility

Operationally responsible for the delivery day to day key performance indicators for the unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment
Be the custodian of a brilliant experience for all our patients, Role Model through excellent customer service skills at all points of patient engagement a warm and engaging interaction with a smile at all times
Operationally responsible for day-to-day delivery and implementation of departmental procedures liaising with other management groups & departments to ensure processes meet the needs of services, divisions and the organisation
Responsible for the standard and quality of the Outpatient Administration, requesting, analysing and acting on information relating to general performance activity and quality, and taking corrective action where appropriate to meet the required standards or improve quality
Use waiting lists, on hold reports and other patient tracking reports, to direct outpatient administrators to book outpatient appointments in line with the Trusts Elective Access, Booking and Choice Policy, monitoring booking performance against key performance indicators
Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the Trusts Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures
Check all patient demographics at clinic attendance, updating changes on the patient administration system and administering overseas patient payment forms
Manage follow up patient wait list for service by validating the Validation tool completing a test your knowledge and completing and submitting the information to the automation team within the agreed time frame

!

Outpatient clerk

We are looking for someone to join our dedicated Outpatients Reception team. You...

Location

United Kingdom , Sheffield

Salary:

24465.00 GBP / Year

Sheffield Children's NHS Foundation Trust

Expiration Date

Until further notice

Requirements

Educated to GCSE standard or equivalent
Clerical and/or reception work experience gained from working within a public facing environment
Experience of working in a team environment
Competent keyboard / IT skills
Ability to manage a busy workload and prioritise tasks
Ability to demonstrate initiative and work collaboratively
Ability to communicate sensitively with children, young people, and their families
Excellent communication skills
Detail oriented

Job Responsibility

Book and manage appointments according to Trust standards
Engage with patients, visitors, and staff, demonstrating empathy and professionalism
Perform administrative tasks, including filing referrals, sorting post, and scanning documents
Handle phone calls, emails, and book services such as interpreters and transport
Greet visitors and provide necessary information at the reception desk
Provide support for other roles during absence and suggest improvements for service delivery

What we offer

Generous annual leave and pension schemes
Health and wellbeing programmes
Exclusive discounts

Band 3 Medical Secretary - Palliative Care

Are you an organised and compassionate administrator looking to make a differenc...

Location

United Kingdom , Newtownards

Salary:

12.75 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Organised
Compassionate
Experience in secretarial and administrative support
Ability to handle sensitive and distressing situations with empathy and professionalism
Dedicated and adaptable
Thrives in a team environment

Job Responsibility

Provide high standard of secretarial and administrative support to Consultants and Nurses
Coordinate and minute taking for weekly Multi-Disciplinary Meeting (MDM)
Liaise with clinical and hospice teams, booking patients, and maintaining accurate records
Support the Rapid Access Hub (Tues AM and Thurs PM)
Handle telephone calls from patients, relatives, and other clinical teams, providing information or directing queries appropriately
Manage work queues, booking patients, and typing correspondence from dictation
Provide reception cover for patients attending outpatient or support appointments (Monday to Friday)
Monitor inpatient referrals and notify clinical team of new cases
Work collaboratively with Palliative Care administrative colleagues based at Ulster Hospital and Lagan Valley Hospital to ensure seamless service delivery

What we offer

plus paid holidays
Full training provided
Supported by an experienced administrative team

Parttime

Patient Experience Clerk

We are looking for a Patient Experience Clerk to join our team here at the Great...

Location

United Kingdom , Swindon

Salary:

24937.00 - 26598.00 GBP / Year

Great Western Hospitals NHS Foundation Trust

Expiration Date

Until further notice

Requirements

GCSE3 or above including Maths and English
Evidence of continuing professional development
Evidence of Health & Safety training
Educated to NVQ Level 3
Willingness to undertake NHS specific IT system training including Medway clinic template maintenance, case-note tracking, patient transport system
Evidence of significant administrative experience within a customer focused environment
Experience and understanding of outpatient services and performance indicators
Experience in implementing NHS policies and guidelines relevant to outpatient services
Evidence of successful process design and implementation
Proven experience of developing administrative processes, analysing information, and report writing

Job Responsibility

Operationally responsible for the delivery day to day key performance indicators for the unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment
Be the custodian of a brilliant experience for all our patients, Role Model through excellent customer service skills at all points of patient engagement a warm and engaging interaction with a smile at all times
Operationally responsible for day-to-day delivery and implementation of departmental procedures liaising with other management groups & departments to ensure processes meet the needs of services, divisions and the organisation
Responsible for the standard and quality of the Outpatient Administration, requesting, analysing and acting on information relating to general performance activity and quality, and taking corrective action where appropriate to meet the required standards or improve quality
Use waiting lists, on hold reports and other patient tracking reports, to direct outpatient administrators to book outpatient appointments in line with the Trusts Elective Access, Booking and Choice Policy, monitoring booking performance against key performance indicators
Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the Trusts Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures
Check all patient demographics at clinic attendance, updating changes on the patient administration system and administering overseas patient payment forms
Manage follow up patient wait list for service by validating the Validation tool completing a test your knowledge and completing and submitting the information to the automation team within the agreed time frame

Fulltime

Hospital Admissions Rep IV-1

Coordinates or manages inpatient and outpatient admissions, including bed assign...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 4 years of relevant experience required
Associate's degree preferred
Basic understanding of Central Registration, Health Information Management, Financial Counseling, and Pathology required
Knowledgeable and proficient in the use of the Hospital software i.e. EPIC. required

Job Responsibility

Coordinates or manages inpatient and outpatient admissions, including bed assignments and the completion of preliminary paperwork for patients entering the hospital
Verifies insurance benefits assigned to the hospital to determine if coverage meets the standards of hospital admission
Coordinates admissions with medical, nursing and accounting staff to ensure appropriate placement of patients and compliance with third-party payers and applicable regulations
Provides guidance to others and focuses on more complex assignments
Interprets eligibility for admission/service/treatment plans
Documents in a timely, accurate manner in the hospital computer system
Maintains and monitors patients in the system for accurate charges throughout all inpatient stays
Provides information to Financial Counseling in a timely manner for all urgent admissions
Marks patients for merge and notifies Health Information Management
Exercises tact, initiative and independent judgment based on financial and other pertinent information available, assigns accommodations and assists with coordination of patient transfers and discharges

Fulltime

Hospital Admissions Rep IV

Coordinates or manages inpatient and outpatient admissions, including bed assign...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 4 years of relevant experience required
Associate's degree preferred
Basic understanding of Central Registration, Health Information Management, Financial Counseling, and Pathology required
Knowledgeable and proficient in the use of the Hospital software i.e. EPIC. required

Job Responsibility

Coordinates or manages inpatient and outpatient admissions, including bed assignments and the completion of preliminary paperwork for patients entering the hospital
Verifies insurance benefits assigned to the hospital to determine if coverage meets the standards of hospital admission
Coordinates admissions with medical, nursing and accounting staff to ensure appropriate placement of patients and compliance with third-party payers and applicable regulations
Provides guidance to others and focuses on more complex assignments
Interprets eligibility for admission/service/treatment plans
Documents in a timely, accurate manner in the hospital computer system
Maintains and monitors patients in the system for accurate charges throughout all inpatient stays
Provides information to Financial Counseling in a timely manner for all urgent admissions
Marks patients for merge and notifies Health Information Management
Exercises tact, initiative and independent judgment based on financial and other pertinent information available, assigns accommodations and assists with coordination of patient transfers and discharges

Parttime

Hospital Admissions Rep IV

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 4 years of relevant experience required
AAS in related discipline with 3 years of related (admitting/registration/patient accounts/insurance) experience, preferably in a hospital setting preferred
Or equivalent combination of education and experience
Ability to use medical terminology required
Basic understanding of Central Registration, Health Information Management, Financial Counseling, and Pathology required
Knowledgeable and proficient in the use of the Hospital software i.e. EPIC. required

Job Responsibility

Using excellent customer service skills and exercising thorough knowledge of hospital policy and procedures as they relate to inpatient, outpatient, or ancillary intake, financial, credit and charity policies throughout the continuum of care: arranges for admission of patients to inpatient and outpatient beds and services, schedules and assigns accommodations or service locations
determines financial eligibility, secures account for billing and coordinates account management through discharge
Completes appropriate forms to complete Death Certificate registration
Is familiar with the New York State Electronic Death Registry System
Maintains current knowledge of the software system used by UR for all activities concerning Bed Management
Interprets eligibility for admission/service/treatment plans
Documents in a timely, accurate manner in the hospital computer system
Maintains and monitors patients in the system for accurate charges throughout all inpatient stays
Provides information to Financial Counseling in a timely manner for all urgent admissions
Marks patients for merge and notifies Health Information Management

Fulltime

Select Country

Outpatient Bookings Administrator

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Outpatient Bookings Administrator

Outpatient bookings administrator

Patient Experience Clerk - Outpatients

Outpatient clerk

Band 3 Medical Secretary - Palliative Care

Patient Experience Clerk

Hospital Admissions Rep IV-1

Hospital Admissions Rep IV

Hospital Admissions Rep IV

Our AI answers in your language