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An exciting opportunity has arisen to join the Outpatient Administration team at Sheffield Children's. You will provide efficient clerical support to ensure smooth booking of appointments and registration of referrals. Using different computer and information systems, you'll record patient information and prioritise your workload to meet waiting time standards, ensuring appointments are booked according to the Trust's Patient Access policy. Working with the team and your supervisor, you'll help ensure we meet both local and national targets while making a positive impact on patient care.
Job Responsibility:
Process referrals, ensuring accurate patient details and communication with parents, GPs, and external organisations
Book and confirm appointments, manage cancellations, and adjust schedules to meet waiting time targets
Monitor and adjust clinic schedules to maximise capacity and ensure patient care
Handle enquiries, confirm appointment details, and manage task allocation
Maintain accurate data, follow departmental policies, and ensure patient information is safeguarded
Help with staff training, policy implementation, and supporting projects to improve clinic operations
Accurately record information on to systems and maintain patient appointment information submitted to the Trust
Requirements:
Educated to GCSE standard, including English or equivalent
NVQ Level 3 or equivalent acquired through experience
Experience of good customer or patient care
Previous experience of working in a busy multi-disciplinary team environment
Experience with working with different computer software and information systems
Good verbal and writing communication skills with team / clients / relatives using tact when required
Ability to deal with conflict
Good time management skills with the ability to work to prioritise work according to deadlines
Ability to engage with and motivate others
High standard of accuracy
Able to work as part of a team and under own initiative
Strong analytical skills
Ability to establish and maintain effective working relationships
Nice to have:
GCSE in mathematics
Experience of using Patient Administrative System
Experience of working with medical, nursing and medical secretarial staff
Knowledge of In-patient, Waiting list or Out-patient working processes and practices