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Sheffield Children's NHS Foundation Trust Logo Sheffield Children's NHS Foundation Trust · Office Administration

Outpatient Booking Coordinator

United Kingdom, Sheffield Employment contract 25760.00 - 27476.00 GBP / Year · Job Posted May 28, 2026
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Job Description

Permanent | Full Time Are you highly organised, calm under pressure, and passionate about delivering excellent patient care? We are looking for a proactive and detail-focused Outpatient Booking Coordinator to join our Clinical Genetics team and help ensure the smooth running of our busy outpatient service. As an integral member of the administrative team, you will be responsible for coordinating all aspects of outpatient bookings within the Clinical Genetics service. Your work will directly support patients, families, and clinicians by ensuring appointments are managed efficiently and clinic capacity is fully utilised in line with Trust targets. We're looking for someone who brings: Strong organisational and time-management skills Excellent communication and interpersonal abilities High levels of accuracy and attention to detail Confidence working under pressure in a fast-paced environment A patient-focused approach with professionalism and tact The ability to build effective working relationships across teams

Job Responsibility

  • Process referrals from GPs, consultants and other healthcare professionals, ensuring accurate data entry on PAS, EDMS systems
  • Book, reschedule and cancel outpatient appointments in line with clinic capacity, departmental procedures and Trust waiting-time standards
  • Communicate with patients, parents/guardians and external organisations, providing clear information and resolving queries with tact and sensitivity
  • Liaise daily with Consultants, Genetic Counsellors and Coordinators to ensure clinics are fully utilised and capacity issues are escalated promptly
  • Maintain accurate patient records, avoiding duplicate registrations and ensuring all correspondence is scanned and filed correctly
  • Support the management of clinic booking rules, adjusting appointment slots and monitoring utilisation to maximise efficiency

Requirements

  • Educated to GCSE standard, including English or equivalent
  • NVQ Level 3 or equivalent experience
  • Previous experience of working in a busy multi-disciplinary team environment
  • Experience with working with different computer software and information systems
  • Experience of good customer or patient care
  • Good verbal and writing communication skills with team / clients / relatives using tact when required
  • Good time management skills with the ability to work to prioritise work according to deadlines
  • Ability to deal with conflict
  • Ability to engage with and motivate others
  • High standard of accuracy
  • Able to work as part of a team and under own initiative
  • Strong analytical skills
  • Ability to establish and maintain effective working relationships

Nice to have

  • GCSE in Mathematics
  • Experience of using Patient Administrative System and EDMS
  • Experience of working with medical, nursing and medical secretarial staff
  • Knowledge of Waiting list or Out-patient working processes and practices
  • Knowledge of medical records procedures

What we offer

  • Generous annual leave and pension schemes
  • Health and wellbeing programmes
  • Exclusive discounts
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