Outpatient access representative Job at University of Rochester (Rochester)

New

Outpatient Access Representative III

Coordinates activities of Outpatient Access employees. Acts as a resource to sta...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 2 years' experience in an administrative capacity or customer service field required
Medical terminology experience required
Demonstrated customer relations skills preferred

Job Responsibility

Coordinates activities of Outpatient Access employees
Acts as a resource to staff performing functions in a clinic setting
Monitors and ensures all functions are completed accurately, efficiently, and in a customer friendly manner
Coordinates all staff training activities
Assists clinic leadership through various aspects of operational support
May assist with lead duties such as personnel related matters, including performance evaluations
May be the front office eRecord superuser
Assist with workflow design and implementation
Serve as the front office expert supporting referral coordination, prior authorizations
Be assigned as main provider support

Fulltime

New

Outpatient Access Representative III

Coordinates activities of Outpatient Access employees. Acts as a resource to sta...

Location

United States of America , Rochester

Salary:

18.71 - 25.27 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 2 years' experience in an administrative capacity or customer service field required
Medical terminology experience required
Demonstrated customer relations skills preferred

Job Responsibility

Coordinates activities of Outpatient Access employees
Acts as a resource to staff performing those functions in a clinic setting
Monitors and ensures that all functions are completed in an accurate, efficient, and customer friendly manner
Coordinates all staff training activities
Assists clinic leadership through various aspects of operational support
Performs duties of Outpatient Access as required by departmental needs
Sets the standard for customer service, accuracy, and efficiency in the Outpatient Access work areas
May take on one or more specialized functions, as assigned, including Human Resources, Prior Authorizations, Referral Coordinator, or Direct Provider Support
Identifies, implements and monitors operational changes to improve clinic functioning
Updates and creates new policies and procedures

Fulltime

New

Sr. Practice Manager

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

28.50 - 37.06 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree preferably with coursework in business administration or health care administration required
3 years administrative experience required
2 years management experience in healthcare or an equivalent combination of education and experience
Electronic Medical Record (EMR) skills with expert proficiency in all aspects, including Master Scheduling and Billing knowledge required
Advanced knowledge of medical practices, terminology, and reimbursement policies required
Intermediate Microsoft Outlook email skills (open new, to, cc, send) required
Intermediate electronic filing skills (name a file, save file, save as) required
Advanced typing skills required
Advanced proficiency with Microsoft Word and Excel required
Travel to office sites required

Job Responsibility

Oversees the operational components of the 7 procedure rooms in the Cardiac Catheterization and Electrophysiology Lab and the 17 exam rooms in the Paul Yu Heart Center
In conjunction with clinical leadership, promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance
Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team
Responsible for performance management of all non-clinical staff in the practice
Operations Management: Supervises the operation and implement procedures for enhancing levels of service and quality and enforces medical office policies and procedures for the Cardiac Cath and EP Lab and the Paul Yu Heart Center
Develop guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying processes as necessary
Establishes and maintains efficient and responsive patient flow system
Ensure proper registration and insurance pre-verification management processes are followed including warm transfers to centralized functions
Manages insurance prior authorization for procedures scheduled in the lab
Manages the hospital transfers from area hospitals to the lab and back to transferring hospital

Fulltime

New

Outpatient Access Representative II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

18.50 - 24.98 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 1 year related experience in an administrative office or customer service field required
Completion of Vision Care 1,2,3 courses required
Or equivalent combination of education and experience

Job Responsibility

Performs functions associated with patient information processing for ambulatory care visits
Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems
Ensures patient satisfaction with information processing and reception service
Requires accuracy in order to generate a billable service for the provider
Responsible for functions being completed in an accurate, efficient, and customer friendly manner
May act as a resource to new staff
Greets patients to initiate positive ambulatory experience
Collects patient demographic and financial information
Schedules new and return visits to ambulatory care
Answers phone in a timely and courteous manner

Fulltime

New

Outpatient Access Representative II

Performs functions associated with patient information processing for ambulatory...

Location

United States of America , Geneva

Salary:

18.00 - 23.81 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 1-year related experience in an administrative office or customer service field required
Completion of Vision Care 1,2,3 courses required
Or equivalent combination of education and experience
Medical terminology experience preferred
Demonstrated ability to word process documents and enter data into a database preferred
Demonstrates the ICARE values to patient, families and staff preferred
Demonstrated skills related to achievement of customer satisfaction preferred
Ability to act as a resource to less experienced staff preferred

Job Responsibility

Performs functions associated with patient information processing for ambulatory care visits
Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems
Ensures patient satisfaction with information processing and reception service
Requires accuracy in order to generate a billable service for the provider
Responsible for functions being completed in an accurate, efficient, and customer friendly manner
May act as a resource to new staff
Greets patients to initiate positive ambulatory experience
Provides interaction of warm hand-off to registration and insurance management (RIM)
Updates patients regarding waiting time for the provider every 15 minutes
Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations

Fulltime

New