Outpatient Access Representative Job at University of Rochester (Big Flats)

Outpatient access representative

URMC’s Outpatient Ambulatory Care team is seeking Outpatient Access Specialists ...

Location

United States of America , Rochester

Salary:

18.50 - 24.98 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

At least one year of customer service or administrative/office experience
Customer service oriented approach
Ability to collaborate and communicate effectively

Job Responsibility

Patient welcome and registration
Scheduling appointments
Entering patient data
Front-line problem solving for patient questions
Coordinating appointments to other clinic sites
Following up on missed appointments and cancellations
Scheduling interpreters and transportation to support patient needs
Providing warm patient hand-off to providers and clinic staff
Supporting front office colleagues with their tasks
Ensuring all patient forms, demographic and financial information is accurate and up-to-date

Fulltime

Outpatient Access Representative

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

18.50 - 24.98 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 1 year related experience in an administrative office or customer service field required
Completion of Vision Care 1,2,3 courses required
Or equivalent combination of education and experience

Job Responsibility

Performs functions associated with patient information processing for ambulatory care visits
Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems
Ensures patient satisfaction with information processing and reception service
Requires accuracy in order to generate a billable service for the provider
Responsible for functions being completed in an accurate, efficient, and customer friendly manner
May act as a resource to new staff
Greets patients to initiate positive ambulatory experience
Collects patient demographic and financial information
Schedules new and return visits to ambulatory care
Answers phone in a timely and courteous manner

Fulltime

Outpatient Access Representative III

Coordinates activities of Outpatient Access employees. Acts as a resource to sta...

Location

United States of America , Rochester

Salary:

18.71 - 25.27 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 2 years' experience in an administrative capacity or customer service field required
Medical terminology experience required
Demonstrated customer relations skills preferred

Job Responsibility

Coordinates activities of Outpatient Access employees
Acts as a resource to staff performing those functions in a clinic setting
Monitors and ensures that all functions are completed in an accurate, efficient, and customer friendly manner
Coordinates all staff training activities
Assists clinic leadership through various aspects of operational support
Performs duties of Outpatient Access as required by departmental needs
Sets the standard for customer service, accuracy, and efficiency in the Outpatient Access work areas
May take on one or more specialized functions, as assigned, including Human Resources, Prior Authorizations, Referral Coordinator, or Direct Provider Support
Identifies, implements and monitors operational changes to improve clinic functioning
Updates and creates new policies and procedures

Fulltime

Outpatient Access Representative III

Coordinates activities of Outpatient Access employees. Acts as a resource to sta...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 2 years' experience in an administrative capacity or customer service field required
Medical terminology experience required
Demonstrated customer relations skills preferred

Job Responsibility

Coordinates activities of Outpatient Access employees
Acts as a resource to staff performing functions in a clinic setting
Monitors and ensures all functions are completed accurately, efficiently, and in a customer friendly manner
Coordinates all staff training activities
Assists clinic leadership through various aspects of operational support
May assist with lead duties such as personnel related matters, including performance evaluations
May be the front office eRecord superuser
Assist with workflow design and implementation
Serve as the front office expert supporting referral coordination, prior authorizations
Be assigned as main provider support

Fulltime

Outpatient Access Representative II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

18.50 - 24.98 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 1 year related experience in an administrative office or customer service field required
Completion of Vision Care 1,2,3 courses required
Or equivalent combination of education and experience

Job Responsibility

Performs functions associated with patient information processing for ambulatory care visits
Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems
Ensures patient satisfaction with information processing and reception service
Requires accuracy in order to generate a billable service for the provider
Responsible for functions being completed in an accurate, efficient, and customer friendly manner
May act as a resource to new staff
Greets patients to initiate positive ambulatory experience
Collects patient demographic and financial information
Schedules new and return visits to ambulatory care
Answers phone in a timely and courteous manner

Fulltime

Outpatient Access Representative II

Performs functions associated with patient information processing for ambulatory...

Location

United States of America , Geneva

Salary:

18.00 - 23.81 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 1-year related experience in an administrative office or customer service field required
Completion of Vision Care 1,2,3 courses required
Or equivalent combination of education and experience
Medical terminology experience preferred
Demonstrated ability to word process documents and enter data into a database preferred
Demonstrates the ICARE values to patient, families and staff preferred
Demonstrated skills related to achievement of customer satisfaction preferred
Ability to act as a resource to less experienced staff preferred

Job Responsibility

Performs functions associated with patient information processing for ambulatory care visits
Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems
Ensures patient satisfaction with information processing and reception service
Requires accuracy in order to generate a billable service for the provider
Responsible for functions being completed in an accurate, efficient, and customer friendly manner
May act as a resource to new staff
Greets patients to initiate positive ambulatory experience
Provides interaction of warm hand-off to registration and insurance management (RIM)
Updates patients regarding waiting time for the provider every 15 minutes
Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations

Fulltime

Clinical Medical Assistant I/Patient Access Representative II - Medical Practice Foundation - Satellite Administration

Under the general supervision of a licensed care provider and/or management, the...

Location

United States , Oceanside

Salary:

23.10 - 31.77 USD / Hour

Rady Children's Hospital-San Diego

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or Equivalent
BLS for Healthcare Providers (American Heart Association)
1 year experience as a CMA
1 year experience as a PAR
or Bachelor's Degree in Business Administration or related field with no prior experience
or a graduate from technical training school in a related field of study with no prior experience
Completion of a Medical Assistant program/certificate

Job Responsibility

Function as both a CMA I and a PAR II
Independently provides and documents clinical care and associated tasks as assigned
Utilizes appropriate age and developmental approaches in application of care
Regularly performs a supportive role to physicians, nurses, and families in the delivery of patient care
Securing and providing appropriate medical business information to/from patient families and funding sources
Interprets, identifies, and documents this information by way of registration, scheduling, and/or obtaining authorizations for outpatient and/or diagnostic services
Collaborates with interdisciplinary team to ensure optimal care is provided in a quality environment to patients and families
Administrative duties will be performed as assigned

What we offer

Medical, Dental, Vision, Life, Pet insurance
Retirement Plan
Tuition Assistance
Wellness program

Fulltime

Clinical Medical Assistant (CMA) I/Patient Access Representative II - Allergy and Asthma Medical Group, Medical Practice Foundation

Join the Rady family at AAMG Clinic(Allergy and Asthma Medical Group)! We are lo...

Location

United States , San Diego

Salary:

Not provided

Rady Children's Hospital-San Diego

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or Equivalent
BLS for Healthcare Providers (American Heart Association)
1 year experience as a CMA
1 year experience as a PAR
or Bachelor's Degree in Business Administration or related field with no prior experience
or a graduate from technical training school in a related field of study with no prior experience
Completion of a Medical Assistant program/certificate

Job Responsibility

Function as both a CMA I and a PAR II
Provide and document clinical care and associated tasks per standardized clinical protocols
Utilize appropriate age and developmental approaches in application of care
Regularly perform a supportive role to physicians, nurses, and families in the delivery of patient care
Secure and provide appropriate medical business information to/from patient families and funding sources
Interpret, identify, and document information by way of registration, scheduling, and/or obtaining authorizations for outpatient and/or diagnostic services
Collaborate with interdisciplinary team to ensure optimal care is provided in a quality environment to patients and families
Perform administrative duties as assigned
Perform or learn skin testing and breathing tests with patients
Help with education for the families

Fulltime

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Outpatient Access Representative

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