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University of Rochester Logo University of Rochester · Health and Beauty

Outpatient Access Representative II

United States of America, Rochester 18.50 - 24.98 USD / Hour · Job Posted February 20, 2026
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Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

  • Performs functions associated with patient information processing for ambulatory care visits
  • Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems
  • Ensures patient satisfaction with information processing and reception service
  • Requires accuracy in order to generate a billable service for the provider
  • Responsible for functions being completed in an accurate, efficient, and customer friendly manner
  • May act as a resource to new staff
  • Greets patients to initiate positive ambulatory experience
  • Collects patient demographic and financial information
  • Schedules new and return visits to ambulatory care
  • Answers phone in a timely and courteous manner
  • Edits and corrects registration errors and completes missing registration data
  • Assesses the urgency of a situation and determines appropriate routing for the patient
  • May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc
  • Other duties as assigned

Requirements

  • High School diploma and 1 year related experience in an administrative office or customer service field required
  • Completion of Vision Care 1,2,3 courses required
  • Or equivalent combination of education and experience

Nice to have

  • Medical terminology experience preferred
  • Demonstrated ability to word process documents and enter data into a database preferred
  • Demonstrates the ICARE values to patient, families and staff preferred
  • Demonstrated skills related to achievement of customer satisfaction preferred
  • Ability to act as a resource to less experienced staff preferred
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