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Fairmont Grand Del Mar Logo Fairmont Grand Del Mar · Hospitality and Tourism

Outlets Manager

Panama, Panama City · Job Posted January 06, 2026
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Job Description

As the Outlets Manager, you will provide a vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service. This position will be responsible for the effective and efficient day to day operation and will play an integral role in the training of employees and leaders. The Outlets Manager is also responsible for making sure the concept is applied and promoted via the operations’ decisions.

Job Responsibility

  • Provide vision and leadership to foster an engaged team and ensure quality, efficiency and superior service
  • Responsible for effective and efficient day to day operation
  • Play an integral role in the training of employees and leaders
  • Ensure the concept is applied and promoted via the operations’ decisions
  • Assist the Director of Food & Beverages to plan, organize and direct all processes of the restaurants and bars
  • Ensure a quality food and beverage service consistent with SOPs
  • Achieve maximum revenue and earnings in line with budgeted and forecast projections
  • Apply creative solutions and share ideas to grow, develop and improve the restaurant
  • Oversee service training programs
  • Work closely with restaurant and bar teams to ensure ongoing training is happening consistently in all areas

Requirements

  • Excellent communication skills
  • High standard of grooming and personal presentation
  • Previous leadership experience in hospitality with a focus on guest service and team engagement
  • Ability to train others on product knowledge for wine, cocktails, and barista skills
  • Genuine passion for providing exceptional customer service
  • Motivated to train and develop a team
  • Computer literate with strong administration skills
  • Experience in ResDiary, Silverware Applications, Open table, Avero and Opera PMS highly regarded
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