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As the Outlets Manager, you will provide a vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service. This position will be responsible for the effective and efficient day to day operation and will play an integral role in the training of employees and leaders. The Outlets Manager is also responsible for making sure the concept is applied and promoted via the operations’ decisions.
Job Responsibility:
Provide vision and leadership to foster an engaged team and ensure quality, efficiency and superior service
Responsible for effective and efficient day to day operation
Play an integral role in the training of employees and leaders
Ensure the concept is applied and promoted via the operations’ decisions
Assist the Director of Food & Beverages to plan, organize and direct all processes of the restaurants and bars
Ensure a quality food and beverage service consistent with SOPs
Achieve maximum revenue and earnings in line with budgeted and forecast projections
Apply creative solutions and share ideas to grow, develop and improve the restaurant
Oversee service training programs
Work closely with restaurant and bar teams to ensure ongoing training is happening consistently in all areas
Requirements:
Excellent communication skills
High standard of grooming and personal presentation
Previous leadership experience in hospitality with a focus on guest service and team engagement
Ability to train others on product knowledge for wine, cocktails, and barista skills
Genuine passion for providing exceptional customer service
Motivated to train and develop a team
Computer literate with strong administration skills
Experience in ResDiary, Silverware Applications, Open table, Avero and Opera PMS highly regarded