Outlet Supervisor

• Lead and supervise the outlet team, ensuring adherence to service standards and company policies
• Oversee daily operations, including staff scheduling, inventory management, and quality control
• Handle guest enquiries and concerns, offering professional, friendly, and engaging service
• Implement and maintain outlet policies, procedures, and service standards
• Ensure compliance with all safety and sanitation policies when handling food and beverages
• Motivate and mentor team members to achieve excellence in guest service
• Monitor and analyse outlet performance, identifying areas for improvement and implementing solutions
• Collaborate with other departments to enhance overall guest satisfaction
• Assist in organising and executing special events and promotions
• Conduct regular team meetings and training sessions to improve service quality and efficiency

• Graduate degree in Hospitality Management or a related field
• Minimum of two years' relevant experience in a luxury hotel or high-end restaurant setting
• Proven track record of exceptional customer service and leadership skills
• Strong working knowledge of restaurant operations and food and beverage standards
• Proficiency in Micros and MS Office applications
• Excellent communication and interpersonal skills, with the ability to engage effectively with guests and team members
• Demonstrated ability to work in a fast-paced, dynamic environment
• Strong organisational and time management skills
• Ability to motivate and lead a diverse team to achieve common goals
• Knowledge of relevant food and beverage regulations and health and safety standards
• Flexibility to work varying shifts, including weekends and holidays
• Fluency in English

Knowledge of Vietnamese or other languages is advantageous

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand
• The ability to challenge the norm and work in an environment that is both creative and rewarding
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity
• A competitive package and plenty of development opportunities