Outlet Manager for In-Room Dining (IRD) and All-Day Dining Job at Four Seasons (Amman)

Job Description

Outlet Manager is responsible to overseeing the daily operations, inventory, sales, mentoring the team members, delivering the ultimate food and beverage experience to guests and maintaining service quality and consistency for the venue (In-Room Dinning (IRD) and All Day Dinning).

Job Responsibility

Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors and assistant managers to ensure that established cultural and core standards are met
long-range strategic planning for outlet operation
Control labor cost and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory and cash control
Supervising the venue service procedures, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
Observe physical condition of facilities and equipment in the venue and make recommendations for corrections and improvements as needed
Provide knowledge of wine and spirits and ensure quality of all food or beverage items, ingredients, and preparation methods, in an elegantly appointed environment dedicated to an attentive and distinctive experience
Working closely with the Assistant Director of Food and Beverage, Director of Food & Beverage and Executive Chef to design effective food menu, beverage menu and amenity options while ensuring excellent product quality at a well-placed price
Oversee the planning, execution, and continuous improvement of the In Room Dining (IRD) amenity program to enhance the guest experience
Ensure all amenities presented with the highest standards of creativity, elegance, and consistency in Room placement
Attend regular operational meetings to ensure effective coordination and cooperation with hotel departments
Participate in regular team meetings and ongoing training programs to ensure service excellence
Conduct daily briefing and regular departmental meetings to keep employees updated on operation, informed of hotel policies and changes as well as ways to increase sales and service
Work professionally and cooperatively with colleagues and supervisors, maintaining a positive and respectful team atmosphere
Adhere to the company policies, grooming standards, and performance expectations
Ensure compliance with Four Seasons' Category One and Two Work Rules and Standards of Conduct (EmPact)

Requirements

High school / Diploma degree or equivalent experience
A minimum of 5 years of experience in restaurants management or similar roles
Excellent verbal communication skills in both Arabic and English Languages
Financial Acumen
Attention to details
Ability to resolve issues and handle service recovery effectively
Strong interpersonal, communication, and motivational skills to lead diverse teams
Must be able to work all shifts including, AM's, PM's, weekends, and holidays

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Employee Travel Program (after completing six months with the company, you are eligible for complimentary nights in Four Seasons properties worldwide)
Many other perks provided by the company

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Outlet Manager for In-Room Dining (IRD) and All-Day Dining

Job Description

Job Responsibility

Requirements

What we offer

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