Outlet Host

• Greet guests as they arrive, assist with seating arrangements, and provide menus
• Maintain a courteous and professional demeanor at all times, creating a friendly and inviting atmosphere
• Ensure accurate and efficient guest reservations and seating assignments
• Communicate with the outlet team to manage table turnover and waitlist efficiently
• Address guest inquiries, special requests, and dietary restrictions with care and attention
• Monitor the cleanliness and organization of the dining area, alerting staff to any issues
• Assist with the coordination of special events, parties, or group reservations
• Collaborate with servers and kitchen staff to ensure smooth service flow
• Keep track of guest counts and assist in maintaining waitlists during busy periods
• Handle cash and credit card transactions, maintain accurate checks, and provide guests with receipts
• Maintain knowledge of menu items, specials, and promotions to assist guests effectively
• Bid farewell to guests and thank them for choosing our outlet as they depart
• Assist with Room Service tasks as needed

• High school diploma or equivalent
• hospitality or customer service experience is a plus
• Exceptional interpersonal and communication skills
• Strong customer service orientation and a passion for creating positive guest experiences
• Ability to remain composed and friendly in high-pressure situations
• Basic computer skills for reservation and payment processing
• Flexibility to work evenings, weekends, and holidays as needed
• Professional appearance and demeanor
• Attention to detail and the ability to multitask effectively

hospitality or customer service experience is a plus