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Outlet Captain

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Four Seasons

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Location:
Mauritius , Beau Champ

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Experienced technical position in the Food & Beverage Service

Job Responsibility:

  • Is directly responsible for the day to day key processes in his/her area of work
  • Assists his/her supervisor in executing the day to day operational requirements
  • Assumes training responsibilities when required
  • demonstrates a high degree of standards awareness
  • promotes teamwork and acts as role model
  • Attends all scheduled training sessions
  • Actively offers operational, employee and customer (internal and external) related feedback to management
  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers
  • lives the Golden Rule
  • Ensures the work area is ready for service with pre- and post service checks completed
  • assists in preparation of mise-en-place
  • Directs colleagues and takes responsibility for quality and sequence of service in his/her work area
  • takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner
  • Is thoroughly familiar with wines and menu items and able to compose and recommend suitable menu progression and wine pairing
  • upsells sensitively
  • Provides genuine hospitality and recognition, acts as host/hostess in the work area. Keeps abreast of events in the hotel and promotes services and products
  • Engages in guests interaction in a sensitive and appropriate manner
  • anticipates guest needs and ascertains satisfaction
  • takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur
  • Adheres to the hotel's code of conduct and grooming & hygiene standards
  • Is seen as working hands-on, assists colleagues in crunch times
  • Walks the talk
  • Actively participates in briefings and meetings
  • Maintains a clean and orderly work area and promotes a safe working environment
  • Performs any additional duties as assigned
  • Handles service of large tables, VIPs and private events
  • Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner
  • Is highly sensitive to guest preferences
  • assists in compiling guest history
  • offers a special service touch when an opportunity is presented
  • Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner
  • Assists in supplies requisitions according to established procedures

Requirements:

  • Has 1 - 2 years of relevant experience in 5 star hotels/resorts
  • Possesses excellent English, math and psychometric abilities
  • Possesses aptitude and upward mobility
  • Possesses guest PR skills and personal flair
  • Has undergone formal training in wine and food knowledge

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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