Outdoor Power - Sales Associate Job at ACE Hardware (London)

Job Description

Upholds the Core Values as determined by the management team. Primary responsibility for all positions with W.D. Bryant Ace Hardware is to Amaze Every Customer Every Time. Sales associates are responsible for engaging the customer, determining their needs, and projecting requirements.

Job Responsibility

Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly
Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them
Run Outdoor Power checkouts, selling both off-the-shelf merchandise and large equipment
Offer financing options for large purchases in order to make the sale
Proactively get newly purchased equipment set up for warranty on the customer's behalf
Properly set up equipment servicing (repairs) for customers, check the status of service, and finalize service orders when complete
Maintain your assigned department: Keep clean, organized, and fully stocked
Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details
Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, and share ideas for improvement with management
Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc
Handle special orders for all non-stock items. It always takes two associates to say “No.” Never tell a customer “No” without checking with a floor manager, assistant manager, or store manager
Watch for shoplifters and act, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting
Demonstrate the S.A.L.E.S. process
Actively participate in in-store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)
Assist Customers with simple complaints/concerns
get a manager involved with problems as needed
Use the Five Foot Rule – always greet and/or acknowledge all customers within five feet of you
Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers
Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s), and use the Magic Question
Maintain awareness of all promotions and advertisements so you can tell customers about special sales
Always wear your radio to effectively communicate with other associates or management
Assist customers with large or heavy items as needed
Assist in the training and development of peers

Requirements

Knowledge of outdoor power equipment, such as mowers, trimmers, and blowers, is strongly preferred
Able to communicate professionally with customers and team members
Skilled at providing prompt, friendly, and attentive customer service
Strong organizational skills with a passion for details
Willing to learn all areas of the store and help train others
Proven track record of being a team player
Knowledge and experience in various departments are strongly desired
A continuous pattern of regular and prompt attendance is required
Availability must be flexible, including evenings, weekends, and holidays
Ability to stand for an extended period, walk, reach, and bend to perform job duties
Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and performing all functions as set forth

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Outdoor Power - Sales Associate

Job Description

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