Outdoor Adventures and Culture Supervisor Job at Four Seasons (Lana'i city, Hawaii)

Job Description

The Four Seasons Resorts Lāna’i is looking for an Outdoor Adventures and Culture Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction.

Job Responsibility

Assist the Culture and Outdoor Adventures Manager in all aspects of the operation
Oversee the safe, informative, and enjoyable operation of cultural Jeep and UTV off-road tours
Manage guides and equipment
Ensure adherence to safety regulations
Serve as a central point of contact for guests and internal staff
Staff training and performance evaluation
Conduct pre- and post-trip vehicle inspections
Maintain tour schedules
Manage logistics for tours and equipment
Train, mentor, and monitor tour guides and other staff
Plan and manage tour itineraries, manage tour timing, and ensure smooth transitions between stops
Enforce safety regulations, instruct guests on proper vehicle operation, and conduct safety checks
Conduct pre- and post-trip vehicle inspections, troubleshoot minor mechanical issues, and maintain the condition of vehicles and other tour equipment
Provide engaging and educational content about the local history, culture, and environment
Respond to emergencies, handle guest complaints or concerns, and report any accidents or injuries to management

Requirements

Legal work authorization in United States
Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
Able to work in a wide range of environmental and physical conditions
Weekend and Holiday availability required
Strong interpersonal skills managing and motivating staff
Excellent communication with guests and management
A solid knowledge of Hawaiian culture and local history
Proficiency in operating UTVs and/or similar vehicles, including performing basic checks and minor repairs
Ability to work outdoors in various weather conditions and perform physical tasks
Strong time management and organizational skills
The ability to assess situations and provide timely solutions

What we offer

100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.)
Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs
Energizing Employee Culture

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