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Outcomes Specialist - Heart & Vascular Service Line

United States, Charlotte 38.20 - 57.30 USD / Hour · Job Posted February 21, 2026
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Job Description

Conducts leading practice research and analytics on clinical outcomes improvement and hardwires best practices. Evaluates and analyzes clinical and financial data, communicating necessary strategies for improvement. Works collaboratively to identify and coordinate the execution of projects and initiatives for the MSKI Quality Program, which encompasses the full continuum of care. Coordinates the collection and reporting of quality data for accreditation requirements, including patient chart reviews. Fosters collegiality, teamwork, and appropriate integration of services across departments to promote a harmonious work environment and exceptional experience for the patient.

Job Responsibility

  • Conducts leading practice research and analytics on clinical outcomes improvement and hardwires best practices
  • Evaluates and analyzes clinical and financial data, communicating necessary strategies for improvement
  • Works collaboratively to identify and coordinate the execution of projects and initiatives for the MSKI Quality Program
  • Coordinates the collection and reporting of quality data for accreditation requirements, including patient chart reviews
  • Fosters collegiality, teamwork, and appropriate integration of services across departments
  • Identifies and researches innovative techniques /services and outlines the necessary steps to implement changes
  • Responsible for the implementation of operational performance improvement projects
  • Ensures collaboration and integration of operations with other departmental and MSK services
  • Responsible for the ongoing program management across the continuum and locations
  • Identifying and implementing patient care processes and protocols to promote appropriate utilization of resources
  • Participates in identifying needs, planning, developing and implementing educational programs for staff, patients, families and/or community groups
  • Promotes and develops personal and professional growth
  • Serves as a clinical expert and resource assisting with care for the complex and/or highly specialized patient care situations
  • Assists institutional financial and operational leaders to develop and implement key projects
  • Evaluation of new products, improving processes, promoting quality and safety and patient satisfaction
  • Collects, analyzes, and reports quality data
  • Pursues and maintains pertinent quality certifications by overseeing adherence of quality standards and protocols

Requirements

  • Master's degree in Business, Nursing or Health Care Administration or a related field required
  • Three years' experience in a healthcare provider organization
  • Demonstrated leadership/management experience required
  • Experience with CMS regulations preferred
  • Clinical experience preferred
  • Two years' project management experience preferred
  • Demonstrates ability to lead and facilitate projects and teams
  • RN or other clinical licensure preferred
  • Certification in health care quality, patient safety or related regular entity preferred
  • Strong oral and written communication skills
  • Experience and/or training in process management and process/performance improvement methodologies
  • Demonstrates use of evidence-based practice to effect quality improvement
  • Strong time management and multi-tasking skills
  • Effective, strong presentation skills
  • Strong problem solving, team building and facilitation skills
  • Knowledge and skill in using computer and network systems with strong background in Microsoft Office programs
  • Strong analytical and quantitative skills
  • Solid business writing skill

Nice to have

  • Experience with CMS regulations
  • Clinical experience
  • Two years' project management experience
  • RN or other clinical licensure
  • Certification in health care quality, patient safety or related regular entity

What we offer

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

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